Joseph Lawson
Albany,GA
Summary
Dynamic and results-driven professional with extensive experience at IHOP, excelling in team leadership and problem-solving. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in cash handling and training staff, fostering a positive work environment while maintaining high standards of service and quality.
Overview
20
20
years of professional experience
Work History
Shift Leader
Cracker Barrel Old County Store
Albany, GA
12.2025 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new staff on menu offerings, service protocols, and safety procedures to enhance team efficiency.
- Managed inventory levels and placed orders to maintain stock availability for smooth operations.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Grill Cook
Cracker Barrel Old Country Store
Albany GA
06.2023 - 12.2025
- Monitored inventory levels of grilling supplies, communicating needs to management for restocking.
- Implemented efficient cooking processes, reducing wait times for customers without compromising quality.
- Contributed to menu development by providing feedback on customer preferences and popular dishes.
- Adapted quickly to changing kitchen demands, demonstrating flexibility in high-pressure environments.
General Manager
IHOP
Albany, GA
07.2020 - 06.2023
- Directed daily operations to uphold exceptional food quality and customer service standards.
- Oversaw staff scheduling to optimize labor costs and enhance service efficiency.
Floor Manager
IHOP
Albany Ga
07.2010 - 07.2021
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained staff in customer service protocols and operational procedures.
- Coordinated kitchen and dining area workflow to enhance efficiency.
- Managed inventory levels, placing orders to maintain stock availability.
Server
IHOP
Albany Ga
07.2010 - 12.2010
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu items and operational procedures.
Grill Cook
IHOP
Albany Ga
07.2006 - 07.2010
- Grilled and prepared menu items according to IHOP standards, ensuring quality and taste.
- Maintained cleanliness of grill station and cooking equipment, adhering to food safety regulations.
- Assisted in training new kitchen staff on proper grilling techniques and food preparation methods.
- Collaborated with team members to ensure timely delivery of orders during peak service hours.
Head Dishwasher
IHOP
Albany, GA
02.2006 - 07.2006
- Supervised dishwashing operations, ensuring cleanliness and adherence to health standards.
- Trained new staff on efficient dishwashing techniques and equipment usage.
- Monitored inventory levels of cleaning supplies, placing orders as needed for uninterrupted service.
- Implemented workflow improvements that reduced turnaround time for clean dishes.
Education
High School Diploma -
Monroe
Albany, GASkills
Positive attitude
Cash handling
Team leadership
Problem-solving
Timeline
Shift Leader
Cracker Barrel Old County Store
12.2025 - Current
Grill Cook
Cracker Barrel Old Country Store
06.2023 - 12.2025
General Manager
IHOP
07.2020 - 06.2023
Floor Manager
IHOP
07.2010 - 07.2021
Server
IHOP
07.2010 - 12.2010
Grill Cook
IHOP
07.2006 - 07.2010
Head Dishwasher
IHOP
02.2006 - 07.2006
High School Diploma -
Monroe