Joseph Lea
Pest Control Operator
Wewahitchka,FL
Summary
Proven Pest Control Specialist with a track record of enhancing client satisfaction at Donnie’s Total Pride Pest Control, Inc. by implementing advanced pest management techniques and fostering strong relationships. Skilled in pest control and exceptional customer service, I've consistently improved service quality and efficiency. My adaptability and problem-solving abilities have driven success in dynamic environments, ensuring compliance and safety. Professional pest control specialist with solid expertise in identifying, managing, and eradicating various pests. Proven ability to work effectively within teams, adapting to changing needs and achieving strong results. Skills include safe handling of chemicals, thorough inspection techniques, and effective customer communication. Known for reliability, adaptability, and strong focus on delivering impactful solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pest Control Operator
Self/Donnie’s Total Pride Pest Control, Inc
08.2020 - Current
- Assisted in training new employees on company procedures, safety guidelines, and proper application methods for various pest control products.
- Expanded knowledge of pest control techniques, regularly attending industry workshops and training sessions for continuous improvement.
- Efficiently managed time by prioritizing tasks based on urgency while maintaining focus on long-term goals within the organization''s timeline.
- Collaborated with colleagues to develop innovative approaches for challenging pest situations, resulting in successful resolutions.
- Supported business growth by conducting effective sales presentations to potential clients, highlighting the benefits of our services.
- Answered as many as 15 calls per day for customer service purposes and dispatch requests.
- Developed strong relationships with suppliers and industry partners to secure competitive pricing on materials, benefiting the company''s bottom line.
- Kept up-to-date records of all licenses, certifications, and continuing education credits to ensure compliance with state regulations.
- Maintained a safe work environment with strict adherence to safety protocols and proper use of personal protective equipment.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Utilized computer software to manage customer information and service scheduling.
Pest Control Supervisor
Donnie’s Total Pride Pest Control, Inc
02.2014 - 08.2020
- Maintained compliance with local, state, and federal regulations pertaining to pesticide use and disposal procedures.
- Mentored new hires through hands-on training sessions covering pest identification, pesticide application methods, and customer service.
- Optimized scheduling to maximize technician productivity while minimizing travel time between appointments.
- Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
- Demonstrated exceptional communication skills when liaising between technicians, clients, and upper management.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Communicated with clients to provide price quotes, discuss needs and schedule work.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
Correctional Sergeant
Florida Department Of Corrections
05.2012 - 02.2014
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Monitored and confirmed compliance with safety standards and regulations.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Completed daily work report sheets and delegated tasks to employees.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
Pest Control Technician
Donnie’s Total Pride Pest Control, Inc
05.2002 - 02.2014
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Drove to customer residences and places of business to inspect for pests.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Fostered excellent service leading to positive online reviews.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Reduced chemical usage in treatments by implementing integrated pest management strategies, contributing to environmental sustainability.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
Correctional Officer
Florida Department Of Corrections
09.2007 - 05.2012
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
Education
Vocational - Corrections
Gulf Coast State College
Panama City, FL12.2007
Deplomet - General
Wewahitchka High School
Wewahitchka, FL05.2002
Skills
- Safety procedures
- Preventative measures
- Integrated pest management
- Negotiation
- Insect identification
- Dependable and reliable
- Communicative and articulate
- Creative problem solving
- Valid Florida driver's license
- Service sales
- Pest control chemicals
- Natural pesticides
- Pest control treatments
- Reporting and documentation
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
- Equipment and tools
- Interpersonal skills
- Self motivation
Certification
Florida Certified Pest Control Operator for General Household Pest & Rodent Control as well as Termite & Wood Destroying Organisms. Certification # JF256828
Timeline
Pest Control Operator
Self/Donnie’s Total Pride Pest Control, Inc
08.2020 - Current
Pest Control Supervisor
Donnie’s Total Pride Pest Control, Inc
02.2014 - 08.2020
Correctional Sergeant
Florida Department Of Corrections
05.2012 - 02.2014
Correctional Officer
Florida Department Of Corrections
09.2007 - 05.2012
Pest Control Technician
Donnie’s Total Pride Pest Control, Inc
05.2002 - 02.2014
Florida Certified Pest Control Operator for General Household Pest & Rodent Control as well as Termite & Wood Destroying Organisms. Certification # JF256828
Vocational - Corrections
Gulf Coast State College
Deplomet - General
Wewahitchka High School
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