Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph LeBlanc

Amherst,MA

Summary

I am a dynamic and motivated professional with a unique blend of skills in customer service, team management, and technical operations. Although I have a limited professional work history, I have demonstrated exceptional aptitude in managing and leading teams effectively. My natural people skills have allowed me to excel in customer interactions, contributing to over 20,000 attributed sales. I possess a proven ability to operate complex machinery, such as Zamboni and skate sharpening machines, ensuring top-notch operational standards. My competence extends to overseeing web presence for a business, showcasing my adaptability and technical acumen. With a keen eye for detail and a commitment to excellence, I am eager to bring my talents to a dynamic team where I can continue to drive success and growth.

Overview

4
4
years of professional experience

Work History

Facility Operator

Facility Management Corporation
04.2022 - Current
  • Operated and maintained a Zamboni machine, ensuring high-quality ice resurfacing for optimal skating conditions.
  • Engaged with customers to provide information and assistance, enhancing their overall experience at the facility.
  • Conducted routine maintenance and upkeep of the building, addressing any repair needs to ensure safety and cleanliness.
  • Responsible for opening and closing procedures, securing the facility and preparing it for daily operations.
  • Reported building issues to building management to reduce safety concerns.
  • Restocked office, kitchen and other common areas to maintain adequate supplies.
  • Supervised facility staff, overseeing tasks and ensuring adherence to operational standards and customer service excellence.
  • Coordinated with management and team members to ensure smooth operation of the facility and resolve any emerging issues.

Manager of Operations

Puck Stop Pro Shop
11.2019 - Current
  • Created, and maintain website for business
  • Partnered with sports vendors and suppliers to effectively manage and budget.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards. As well as the operation and maintenance for machinery related to job.
  • Observed and perfected skills of employees in order to uphold service standards for customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Brought in $20,000 in over the counter sales

Education

Bachelor of Arts - Political Science

University of Massachusetts Amherst
Amherst, MA
05.2026

High School Diploma -

CATS Academy Boston
Braintree, MA
05.2022

High School Diploma -

Franklin High School
Franklin, MA
05.2021

Skills

  • Leadership and Supervision
  • Operations Oversight
  • Inventory Control
  • Equipment Operation
  • Peer Training
  • Exceptional Customer Service
  • Communication Skills
  • Facility Maintenance

Timeline

Facility Operator

Facility Management Corporation
04.2022 - Current

Manager of Operations

Puck Stop Pro Shop
11.2019 - Current

Bachelor of Arts - Political Science

University of Massachusetts Amherst

High School Diploma -

CATS Academy Boston

High School Diploma -

Franklin High School

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Joseph LeBlanc