Joseph Leduc
Lexington,SC
Summary
At Greystar Property Management, I excelled as a Service Manager, significantly enhancing resident satisfaction. My leadership fostered a team-oriented environment, emphasizing coaching and mentorship, which resulted in improved service efficiency and a notable increase in renewals. My approach combines strong problem-solving abilities with effective communication skills, driving positive outcomes and fostering lasting relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Greystar Property Management
03.2018 - Current
- Resolved resident complaints in professional and timely manner.
- Resolved escalated resident complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet property goals.
- Managed a team of technicians, ensuring timely completion of work orders and make readies and high-quality workmanship.
- Maintained a safe working environment by providing ongoing staff training on proper equipment use.
- Coordinated with office staff to maintain streamlined and productive workflow.
- Increased renewals by fostering strong resident relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for the property.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Service Technician
Greystar Property Management
11.2014 - 03.2018
- Explained diagnostic findings to residents and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to residents.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring property to peak performance.
- Responded to resident inquiries quickly and professionally to increase satisfaction.
- Increased resident satisfaction by providing timely and efficient service for various technical issues.
Service Supervisor
Sylvania Lighting Services
01.2010 - 10.2013
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Aerospace Mechanic
USAF
10.2009 - 10.2013
- Maintained a clean, organized workspace to promote efficiency and reduce the risk of accidents or injuries while performing maintenance tasks on aerospace equipment.
- Performed accurate diagnosis and repair of aircraft and components.
- Increased team productivity through effective communication and coordination among fellow mechanics, engineers, and support staff.
- Demonstrated a strong commitment to safety by participating in regular training sessions and adhering to established protocols during all repair activities.
Education
High School Diploma -
Hillsbororo Christian Acadamy
Hillsboro,NH05-2009
Skills
- Coaching and mentorship
- Conflict Resolution
- Performance reviewing
- Project Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Employee Training
- Professionalism
- Vendor Management
- Communication Skills
Accomplishments
- Supervised team of 3 staff members.
Affiliations
- NAA
- AAGC
Certification
- CAMT NAA EI 2018
- EPA Universal
- CPO Pool and Hot Tub Alliance 2022
- EPA Certification proctor
Timeline
Service Manager
Greystar Property Management
03.2018 - Current
Service Technician
Greystar Property Management
11.2014 - 03.2018
Service Supervisor
Sylvania Lighting Services
01.2010 - 10.2013
Aerospace Mechanic
USAF
10.2009 - 10.2013
High School Diploma -
Hillsbororo Christian Acadamy