Joseph Lee
New York,NY
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Vice President of Operations
654 Green Mart, Inc.
Bronx, NY
07.2008 - 08.2024
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Provided training and mentoring support for new employees in the operations department.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
- Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
- Coordinated with vendors to obtain goods and services at competitive prices.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Interpreted complex technical information into easy-to-understand language when communicating with staff or external partners.
- Lead initiatives aimed at improving customer service levels through process optimization.
- Ensured compliance with applicable laws and regulations related to operations.
- Collaborated with other departments in order to achieve organizational goals.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Provided direction to staff on all aspects of operational processes.
- Established key performance indicators for measuring operational success.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
- Analyzed market trends to identify new business opportunities.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
- Represented company interests before federal agencies, city representatives and regulatory entities.
- Created business process flows to identify opportunities for improvement.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Determined performance goals and offered tactics for achieving milestones.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Reduced costs and optimized revenue by executing contract bidding and procurement processes.
- Crafted and monitored internal control systems.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Bachelor of Arts - International Business
The American University
Washington, DC06-1989
Skills
- Purchasing and planning
- Operations Oversight
- Cost analysis and savings
- Capital Spending
- Strategic planning and execution
- Process Improvements
Languages
English
Professional
Spanish
Elementary
korean
Elementary
Affiliations
house fix upper
- painting
- cementing
- wall fixing
Timeline
Vice President of Operations
654 Green Mart, Inc.
07.2008 - 08.2024
Bachelor of Arts - International Business
The American University
Similar Profiles
Robin Renee D’AngeloRobin Renee D’Angelo
Staffing Specialist/Support Facilitator Mathematics/Learning Strategies Instructor at East River High School, 654 Columbia SchoolStaffing Specialist/Support Facilitator Mathematics/Learning Strategies Instructor at East River High School, 654 Columbia School
Savanah GouldSavanah Gould
Esthetician at Spa 654 ClubEsthetician at Spa 654 Club
SUNNY SINGHSUNNY SINGH
Operations Manager at Green Globe Inc/Green Globe Brokerage/Green Globe DieselOperations Manager at Green Globe Inc/Green Globe Brokerage/Green Globe Diesel
Jewel ConyersJewel Conyers
Patient Coordinator at Mount SinaiPatient Coordinator at Mount Sinai
Kiaris GuzmanKiaris Guzman
Caretaker at CDPAP NY-FreedomcareCaretaker at CDPAP NY-Freedomcare