Joseph Lee
Sicklerville,NJ
Summary
Adept at multitasking and team collaboration, I enhanced customer satisfaction and efficiency at Applebee's Grill + Bar through exceptional service and maintaining an organized environment. I'm skilled in reservations and effective time management, I consistently contributed to a welcoming atmosphere, showcasing my ability to handle high-pressure situations with a professional demeanor.
Overview
12
12
years of professional experience
Work History
Host
Applebee's Grill + Bar
04.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Host
Outback Steakhouse
10.2020 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Host
Joe's Crab Shack
09.2019 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Truck Driver Helper
McLane Company
07.2017 - 10.2017
- Assisted with vehicle maintenance tasks, contributing to the overall safety and functionality of the fleet.
- Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
- Enhanced delivery efficiency by assisting truck drivers in loading and unloading cargo.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Line Cook
Burger King
01.2017 - 06.2017
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Pastry Helper
Liscio's Bakery
11.2016 - 12.2016
- Contributed to a positive team atmosphere by providing assistance to colleagues when needed.
- Maintained product freshness by properly labeling items with dates and rotating stock as needed.
- Supported pastry chef with preparation of doughs, fillings, and icings for various baked goods.
Dough Maker
Little Caesars
06.2016 - 11.2016
- Improved dough consistency by carefully measuring ingredients and following established recipes.
- Assisted in training new employees on proper dough making techniques, fostering a supportive team environment.
- Optimized dough preparation time by implementing effective time management techniques.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Line Cook
McDonald's
08.2012 - 02.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Education
No Degree - Medical Coding & Billing
Camden County College
Blackwood, NJ05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Professional appearance
- Server support
- Reservations
- Exceptional communication
Timeline
Host
Applebee's Grill + Bar
04.2021 - Current
Host
Outback Steakhouse
10.2020 - 03.2021
Host
Joe's Crab Shack
09.2019 - 01.2020
Truck Driver Helper
McLane Company
07.2017 - 10.2017
Line Cook
Burger King
01.2017 - 06.2017
Pastry Helper
Liscio's Bakery
11.2016 - 12.2016
Dough Maker
Little Caesars
06.2016 - 11.2016
Line Cook
McDonald's
08.2012 - 02.2014
No Degree - Medical Coding & Billing
Camden County College
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