Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Joseph Lentini

Joseph Lentini

Wethersfield,CT

Summary

Dynamic leader with a proven track record at Hartford Sprinkler, enhancing operational efficiency and customer satisfaction. Expert in team leadership and strategic planning, achieving a nearly 500% scale increase. Excelled in relationship building and budget control, ensuring optimal financial performance. Skilled in navigating complex challenges, fostering innovation, and driving business growth.

Overview

11
11
years of professional experience

Work History

Fire Suppression Manager

Hartford Sprinkler
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work. Always make tasks rewarding and enjoyable.
  • Accomplished multiple tasks within strict timeframes. Such as establishing dealer relationships to sell more lines of equipment. As well as working with general contractors and HVAC specialists who now sell jobs for our team.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

President

Average Joe’s Fire Protection
01.2021 - 10.2022
  • Established successful business partnership from inception.
  • Cultivated connections with amicable industry peers. This allowed us to grow financially before we grew in physical size.
  • Captured numerous large client portfolios efficiently. This quickly bankrolled operational costs, allowing us to invest in dedicated software, driving us towards efficiency and the 21st century.
  • Fostered connections within the industry, gaining acknowledgment from a notable entrepreneur. Even furthering our sales portfolio, without having to cold call any other potential clients.
  • Secured an irresistible buyout proposal after just one year of collaboration.
  • Achieved profitability in first year of operations.
  • Achieved a nearly 500% increase in scale from 2022 onwards.
  • Generated sales partnerships with 6 prominent fire protection equipment dealers in North America.
  • Optimized processes ensuring a stable 50% margin across department activities.

Fire Suppression Technician

Encore Fire Protection
01.2016 - 02.2021
  • Conducted comprehensive risk assessments for clients'' properties, recommending appropriate mitigation measures.
  • Collaborated with team members to complete large-scale installations in a timely manner.
  • Assisted in the design of customized fire suppression solutions for unique client needs.
  • Enhanced safety measures by installing and repairing various types of fire suppression equipment.
  • Mitigated potential hazards by identifying and addressing deficiencies in existing fire suppression systems during site evaluations.
  • Ensured adherence to local, state, and federal regulations while performing all installation tasks and repairs of fire suppression equipment.
  • Provided exceptional customer service, addressing client concerns and questions about fire suppression systems.
  • Contributed to increased revenue by upselling additional services and products during routine maintenance visits.
  • Maintained detailed records of completed tasks, ensuring proper documentation for future reference.
  • Developed strong relationships with clients by providing informative consultations on the benefits of different types of fire suppression systems.
  • Fostered a safe working environment by adhering to OSHA standards and company safety protocols.
  • Participated in ongoing training initiatives to stay current on industry advancements and best practices.
  • Prioritized preventive maintenance tasks to minimize downtime for clients'' facilities.
  • Read and understood product manuals and blueprints.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.

Fire Extinguisher Technician

Shamans Fire Equipment Co.
11.2013 - 01.2016
  • Streamlined inventory management with consistent tracking of parts and supplies, ensuring timely order placement.
  • Accomplished successful recertification rates through meticulous examination processes that met industry requirements.
  • Contributed to a decrease in fire-related incidents by performing regular system tests and identifying potential hazards early on.
  • Participated in continuous professional development opportunities such as workshops, seminars, or conferences to stay current within the field of fire protection technology advancements.
  • Enhanced client satisfaction with timely and efficient fire extinguisher installations and repairs.
  • Efficiently resolved customer concerns regarding their fire protection systems, fostering trust in our services and expertise.
  • Developed strong relationships with suppliers, allowing for better pricing options and increased profit margins for the company.
  • Increased overall safety awareness by delivering informative presentations to clients on proper fire extinguisher usage and maintenance procedures.
  • Completed detailed reports for accurate recordkeeping and compliance with local regulations.
  • Assisted in the development of training materials for new technicians, ensuring a comprehensive understanding of industry best practices.
  • Improved workplace safety by conducting thorough fire extinguisher inspections and maintenance.

Education

Associates - Accounting

Central Connecticut State University
New Britain, CT

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Marketing
  • Negotiation
  • Product management
  • Budget control
  • Business development
  • Business planning
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Contract management
  • Lead generation
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Vendor management
  • Regulatory compliance
  • Competitor research
  • Stakeholder management
  • Revenue management
  • Innovation management
  • Networking strategies

Timeline

Fire Suppression Manager

Hartford Sprinkler
02.2022 - Current

President

Average Joe’s Fire Protection
01.2021 - 10.2022

Fire Suppression Technician

Encore Fire Protection
01.2016 - 02.2021

Fire Extinguisher Technician

Shamans Fire Equipment Co.
11.2013 - 01.2016

Associates - Accounting

Central Connecticut State University

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Joseph Lentini