Joseph Leonard
Morristown,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Manager
N&K Prime Marketplace
09.2019 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained new and existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs by implementing comprehensive process improvement initiatives and effectively managing resources.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Outside Sales Representative
DiCarlo Food
09.2018 - 09.2019
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Established regular follow-up schedules with clients to nurture relationships over time, leading to increased referrals and upselling opportunities.
- Analyzed data from CRM system regularly to identify areas for improvement in sales processes or account management techniques.
- Utilized CRM software to track client interactions, maintain up-to-date records, and identify sales trends for continuous improvement.
- Expanded client base through strategic networking and cold calling efforts, identifying potential leads and converting them into loyal customers.
Manager of Operations
Fossil Farms Company Store
06.2016 - 09.2018
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Butcher/Sales Associate
Hind & Fore Inc.
09.2014 - 06.2016
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Education
Bachelor of Arts - Business Management
The Art Institute of California
Sunnyvale06.2013
Certificate Of Achievement - Culinary Arts
The New York Restaurant School
New York, NY09.2009
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Negotiation
- Customer Service
- Effective Communication
- Positive Attitude
Timeline
Manager
N&K Prime Marketplace
09.2019 - 08.2024
Outside Sales Representative
DiCarlo Food
09.2018 - 09.2019
Manager of Operations
Fossil Farms Company Store
06.2016 - 09.2018
Butcher/Sales Associate
Hind & Fore Inc.
09.2014 - 06.2016
Bachelor of Arts - Business Management
The Art Institute of California
Certificate Of Achievement - Culinary Arts
The New York Restaurant School