Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Joseph List

Ocala,FL

Summary

Experienced Crew Trainer bringing demonstrated success in developing and motivating strong restaurant teams to assist 100 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
Ocala, FL
07.2021 - 07.2022
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Trained other employees in customer service, food safety and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained and mentored Number new personnel hired to fulfill various roles.

Fry Cook

PDQ Restaurant
Ocala, FL
03.2018 - 10.2018
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Cleaned, stocked and restocked workstations and display cases.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.

Telemarketer

Dial America
Ocala, FL
11.2007 - 05.2008
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Completed daily cold calling and outreach to build sales pipeline.

Pest Control Service Technician

Superior Services RSH
Ocala, FL
05.2005 - 05.2008
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
  • Drove to customer residences and places of business to inspect for pests.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
  • Drafted and completed service agreements with high level of accuracy.
  • Removed debris such as webs and nests from property to support comprehensive pest control strategies.
  • Uncovered structural issues caused by termites and notified customer.
  • Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
  • Provided free home inspections to potential clients in effort to increase company exposure and business leads.
  • Completed over 4 site inspections each month.
  • Performed 100 pest control applications during 2007.

Cashier

Kwik King Food Store
Ocala, FL
04.2004 - 11.2004
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over Number patients per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Crew Member

McDonald's
Ocala, FL
02.2003 - 12.2003
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Cooked batches of food according to standard recipes.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.

Maintenance Worker

All Star Rentals
Ocala, FL
08.2002 - 12.2003

Education

Security

Smart Horizons
1280 SW 36th Ave #104, Fort Lauderdale, Fl 33309

Skills

  • Simulation Leadership
  • Verbal and Written Communication
  • Training Method Development
  • Role Playing
  • Safe Food Handling Practices
  • Virtual Learning Management
  • Coaching and Mentoring
  • Crew Assistance
  • Tool Preparation
  • Learning Platforms
  • Role Modeling
  • Continuous Development
  • Persuasive Negotiations
  • Food Running
  • Guest Satisfaction
  • Emergency Situations
  • Advanced Manual Dexterity
  • Multi-Tasking Skill
  • Special Needs Clientele
  • Collaborative Relationships

Certification

  • Wood destroying organizm inspector - 2005-2008

Timeline

Crew Trainer

McDonald's
07.2021 - 07.2022

Fry Cook

PDQ Restaurant
03.2018 - 10.2018

Telemarketer

Dial America
11.2007 - 05.2008

Pest Control Service Technician

Superior Services RSH
05.2005 - 05.2008

Cashier

Kwik King Food Store
04.2004 - 11.2004

Crew Member

McDonald's
02.2003 - 12.2003

Maintenance Worker

All Star Rentals
08.2002 - 12.2003

Security

Smart Horizons

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Joseph List