Joseph Llamocca
Raleigh
Summary
Versatile and dedicated, honed skills in plumbing repairs and customer service at Benjamin Franklin Plumbing. Demonstrated adaptability and a strong work ethic across diverse roles, enhancing customer satisfaction and operational efficiency. Excelled in piping installation and fostering positive customer interactions, contributing to a loyal client base and streamlined operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Plumber
Benjamin Franklin Plumbing
11.2023 - Current
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
Customer Service Cashier
Food Lion
01.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Drive-Thru Team Member
Panera Bread
07.2023 - 03.2024
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
- Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
- Adhered to company policies and procedures regarding food safety, cleanliness, and sanitation standards in the drive-thru area.
Education
Associate of Applied Science - IT Network Security
Wake Technical Community College
Raleigh, NC03-2026
Skills
- Plumbing repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage systems repair
- Heavy lifting
- Strong work ethic
- Flexible and adaptable
- Using hand tools
- Lawn care
- Customer service
- Landscape maintenance
- Responsible and punctual
Certification
NCCER-Plumbing Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Food Lion
01.2024 - 09.2024
Plumber
Benjamin Franklin Plumbing
11.2023 - Current
Drive-Thru Team Member
Panera Bread
07.2023 - 03.2024
NCCER-Plumbing Certified
Associate of Applied Science - IT Network Security
Wake Technical Community College
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