JOSEPH LOFOCO
Fort Mill,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in account management and customer retention. Solid leader and team player with positive demeanor and proven skills in establishing rapport with clients and teammates. Motivated to maintain high levels of customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
25
25
years of professional experience
Work History
Operations Manager
FedEx
11.2020 - 04.2023
- Supervise, Lead, Manage, and Train all employees in Field Operations to include dock and yard operations, P&D, road and city dispatch
- Establish operational procedures within forecasted budget, look for ways to improve processes and procedures
- Establish safe operating policies, procedures, and guidelines to ensure safety above all environments
- Responsible for providing excellent customer services, maintaining productivity and quality standards
- Tasked with reducing operational costs through claim prevention, load matrix averages and increased capacity loading using cubed loading tools
- Prepare and manage safety procedures in accordance with company, OSHA, and DOT guidelines
- Prepare and review annual employee performance reviews and find ways to educate, motivate, and drive employee success
- Perform after action reviews and customer follow ups to build strong customer relationships, improve brand recognition, and ensure a high level of quality customer service.
Senior Vice President, Operations and Admin
Diamond Capital
04.2017 - 10.2019
- Overseeing the implementation of all contracts, leases, grants, and other financial commitments to ensure integrity and financial accountability
- Establishing annual budgets and strategic business plans whiles articulating growth objectives and operating plans
- Executing core financial processes, including chart of accounts and vendor setup and payments, operational expenses, administration of bank accounts and account reconciliation
- Managing the acquisition of capital assets and ensuring that assets are properly recorded, amortized, and disposed of in an accurate manner, interact with contractors, subcontractors, and suppliers to guide the cost analysis process by establishing and enforcing policy and procedures
- Managing the acquisition of new equipment, vehicles, buildings, property, and all other assets
- Evaluating new software technology to meet organization’s utility processing, control, and reporting requirements
- Hiring, training, developing, and holding staff accountable to excellent customer services and work efficiently; conducting performance reviews and providing feedback and corrective action when necessary
- Developing and implementing policies and procedures to ensure that personnel and financial information is secure and stored in compliance with current legislation
- Updating and implementing all necessary business processes and policies to include the financial reporting practices, improving the department’s overall policy and procedures
- Overseeing administrative functions and ensuring efficient and consistent operations as the organization scales
- Responsible for processing payroll, sales commission and bonus schedules using ADP and Workday Payroll for 1800+ employees on a weekly and bi-weekly payroll and monthly and quarterly earning schedule
- Completed month-end and year-end closing, kept records audit ready and monitored timely recording of accounting transactions
- Set and reinforced consistent and compliant control and operational policies for accounts tracking recollection and reporting.
Director of Shared Services
Yale University
06.2014 - 04.2016
- Oversee all operations for the university finance department including payroll, accounts payable, accounts receivable, payment and vendor services
- Overseeing the implementation of all contracts, leases, grants, and other financial commitments to ensure integrity and financial accountability
- Oversee system implementation from Oracle to Workday Financial to include change management, training and development
- Establishing annual budgets and strategic business plans whiles articulating growth objectives and operating plans
- Executing core financial processes, including chart of accounts and vendor setup and payments, operational expenses, administration of bank accounts and account reconciliation
- Evaluating new software technology to meet organization’s utility processing, control, and reporting requirements
- Hiring, training, developing, and holding staff accountable to excellent customer services and work efficiently; conducting performance reviews and providing feedback and corrective action when necessary
- Ensuring sufficient funds are available for effective and efficient implementation of new projects and programs
- Developing and implementing policies and procedures to ensure that personnel and financial information is secure and stored in compliance with current legislation
- Updating and implementing all necessary business processes and policies to include the financial reporting practices, improving the department’s overall policy and procedures
- Overseeing administrative functions and ensuring efficient and consistent operations as the organization scales
- Completed month-end and year-end closing, kept records audit ready and monitored timely recording of accounting transactions.
Facilities Manager
Oceola County
06.2008 - 06.2014
- Overseeing daily operations and management providing maintenance and operations to Osceola County government facilities and grounds
- Implement enterprise initiatives and prepare reports for County Officials and the Board of County Commissioners
- Develop facility operations and maintenance policies to include outsourced contract negotiations
- Ensure compliance with environmental, health and safety standards
- Managing the acquisition of new equipment, vehicles, buildings, property, and all other assets
- Evaluating new software technology to meet organization’s utility processing, control, and reporting requirements
- Hiring, training, developing, and holding staff accountable to excellent customer services and work efficiently; conducting performance reviews and providing feedback and corrective action when necessary
- Ensuring sufficient funds are available for effective and efficient implementation of new projects and programs
- Developing and implementing policies and procedures to ensure that personnel and financial information is secure and stored in compliance with current legislation
- Updating and implementing all necessary business processes and policies to include the financial reporting practices, improving the department’s overall policy and procedures
- Overseeing administrative functions and ensuring efficient and consistent operations as the organization scales
- Develop annual operating budget for routine and preventive maintenance for all County maintained facilities
- Coordinate and write bids and specifications for grants, award and manage vendor contracts and oversee maintenance purchases
- Completed month-end and year-end closing, kept records audit ready and monitored timely recording of accounting transactions
- Set and reinforced consistent and compliant control and operational policies for accounts tracking recollection and reporting.
Law Enforcement Officer
State of Florida
06.1998 - 06.2008
Command Officer
- Responsible for Human Resources and the selection process of all department members coordinating with the Department of Public Safety
- Establish procedures which conform to federal and state laws and regulations for hiring, training, promotions, and terminations
- Maintain personnel records, attendance, and performance records, and prepare annual compliance reports
- Accountable for the Criminal Investigation Division and the Child Protection Services Unit
- Participate in legislation meetings, crime watch and prevention meetings, use of force review board
- Responsible for developing and maintaining a department budget while maintaining operational costs and deploying strategic initiatives as required
- Overseeing the implementation of all contracts for law enforcement services, grants, and other financial commitments to ensure integrity and financial accountability.
Education
Master of Business Administration - Accounting and Public Administration
Strayer University
Orlando, FL.Bachelor of Science - Business Administration, Legal Studies
Strayer University
Orlando, FL.Skills
- Commercial Property
- Search and Rescue
- Customer Satisfaction
- Safety Violations
- Safety Procedures
- Security Team Leadership
- Emergency Situations
- Situational Awareness
- Problem Resolution
- Project Requirements
- Company Standards
- Creative Solutions
- Criminal Investigations Support
- Safety Protocols
- Safety Compliance
- Operation and Control
- Professional Development
- Business Operations Management
- Efficient Service
- Weekly Payroll
- Equipment Dispatch
- Performance Evaluations
- Tactical Reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
Affiliations
- Society of Human Resource Management
- American Society of Safety Professionals
- Toastmasters
Timeline
Operations Manager
FedEx
11.2020 - 04.2023
Senior Vice President, Operations and Admin
Diamond Capital
04.2017 - 10.2019
Director of Shared Services
Yale University
06.2014 - 04.2016
Facilities Manager
Oceola County
06.2008 - 06.2014
Law Enforcement Officer
State of Florida
06.1998 - 06.2008
Command Officer
Master of Business Administration - Accounting and Public Administration
Strayer University
Bachelor of Science - Business Administration, Legal Studies
Strayer University
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