Joseph Loiseau
Seattle,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management and shipment processing. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
E-Commerce Associate
QFC
Burien , WA
04.2018 - Current
- Provided technical support for customers with e-commerce related issues.
- Investigated customer complaints and created solutions to resolve them quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Traced missing material and shipments through vendor and customer communications.
- PIcks orders that come through our online ordering system, fulfill said orders in a timely fashion, then bring it out the customers who choose to pick it up at the store.
- Utilize two-way communication with my peers and management that my orders maintain a desirable fulfillment rate.
- Will occasionally help out with other projects around the store to keep the place clean, fresh, sorted, all while maintaining a friendly demeanor.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Customer Service Representative
Metro Cruise
SeaTac, WA
04.2017 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Checked in customers who were using our service to reach their desired cruise line in a timely manner and would take their luggage to the specified drop off if necessary.
- Checked in customers who were using our service to reach their desired cruise line in a timely manner and would take their luggage to the specified drop off if necessary.
- Would also meet customers who would fly in for their cruise a day or two early and would escort them, converse, and would trolley luggage in a hand cart to their desired hotel shuttle pick up location, and would wait with them until the shuttle showed up.
- Would occasionally stand in a specific location and would give directions to customers when needed.
E- Commerce Associate
Target
Tukwila, WA
11.2017 - 07.2018
- Helped pick and ship orders out from the store in the back of the warehouse for those who ordered via delivery.
- Filled and took out orders for customers that also came to the store to collect them and answered any questions to the best of my ability.
- Provided technical support for customers with e-commerce related issues.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
Education
High School Diploma -
Kennedy Catholic High School
Burien, WA06-2016
Skills
- Website Maintenance
- Promotions Planning
- Shipping Coordination
- Payment Processing
- Customer Service
- Work Prioritization
- Flexible Schedule
- Problem-Solving
- Adaptability
- Issue Resolution
- Reliability
- Time Management
- Transaction Processing
Affiliations
- Into gaming, music and design and willing to expand that repertoire if need be.
Certification
- Food Handlers License
Languages
English
Professional
References
References available upon request.
Timeline
E-Commerce Associate
QFC
04.2018 - Current
E- Commerce Associate
Target
11.2017 - 07.2018
Customer Service Representative
Metro Cruise
04.2017 - 10.2019
High School Diploma -
Kennedy Catholic High School