Joseph Long
Bremerton,WA
Summary
Reliable employee seeking game tester position. Offering excellent communication and good judgment.Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. General worker with full capability to perform variety of technical tasks. Maintain cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Hampton Inn & Suites
06.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 15+ housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Housekeeping Supervisor
Navy Gateway Inns & Suites
07.2020 - 06.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Directed team of 20 personnel in busy hotel with 147 rooms and common areas.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
Work Leader
Navy Gateway Inns & Suites
05.2018 - 07.2020
- Led and developed management team of 15+ housekeepers between 2 locations
- Trained newly hired housekeepers in duties and responsibilities
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Assisted customers by answering questions and fulfilling requests
- Clean carpet's
- Managed and motivated 15+ member hospitality team to give every guest positive and memorable experiences
- Trained team members in successful strategies to meet operational and sales targets
- Initiated task schedule to housekeepers based upon individual strengths and familiarity with housekeeping and custodial
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Educated staff on strategies for handling difficult customers and challenging situations
- Researched issues to obtain appropriate answers to customer inquiries
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Perform daily inspections of all rooms to ensure all rooms are clean and comfortable
Housekeeper
Navy Gateway Inns & Suites
06.2017 - 05.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Documented and reported all necessary facility and building repairs observed.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Grill Cook
Wendy's
07.2016 - 06.2017
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared food items such as meats, poultry and fish for frying purposes
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines
- Prepared average of 300+ orders each shift
- Cleaned and maintained kitchen equipment regularly
- Provided support to crew members through all facets of food preparation and delivery
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Adhered to safe work practices
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Unloaded trailers, received merchandise, verified orders and broke down produce loads
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases
Chef's Assistant
Forest Ridge Health and Rehabilitation Center
04.2015 - 07.2016
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Limited portion sizes and used garnishes to control food costs
- Led shifts while preparing food items and executing requests based on required specifications
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries
- Maintained smooth and timely operations in preparation and delivery of meals
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared over 50 residents' meals for breakfast, lunch, and dinner
Field Artillery Cannon Crew Member
U.S Marine Corps
02.2011 - 02.2015
- Readied artillery ammunitions and powders associated equipment to conduct launches within short windows
- Completed inspections and any basic repair need to uphold strict performance standards
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel
- Assisted with real-time intelligence collection by conducting field reconnaissance operations
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting
- Assembled important paperwork and disclosures for borrower
- Measured team performance and reported metrics to leadership team members
- Set overall vision and provided team leadership
- Wrote and managed distribution of ammunition and fuses for all weapon
- Organized information by studying, analyzing, interpreting and classifying data
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2010
Some College (No Degree) -
Olympic College
Bremerton, WASkills
- Conflict resolution
- Inventory management
- Training
- Team leadership
- Customer assistance
- Troubleshooting
- Equipment operations
- Staff supervision
- Sorting
- Data management
- Risk assessments
- Document scanning
- Privacy and
- Organized
- Teamwork and Positive Attitude
- Continuous Learning
- Timelines and Milestones
- Providing Feedback
- Time Management
- Results and Deadline-Driven
- Maintaining Quality Assurance Standards
- Manual Testing
- Standards and Security Compliance
- Gaming Platforms
Timeline
Housekeeping Manager
Hampton Inn & Suites
06.2023 - Current
Housekeeping Supervisor
Navy Gateway Inns & Suites
07.2020 - 06.2023
Work Leader
Navy Gateway Inns & Suites
05.2018 - 07.2020
Housekeeper
Navy Gateway Inns & Suites
06.2017 - 05.2018
Grill Cook
Wendy's
07.2016 - 06.2017
Chef's Assistant
Forest Ridge Health and Rehabilitation Center
04.2015 - 07.2016
Field Artillery Cannon Crew Member
U.S Marine Corps
02.2011 - 02.2015
High School Diploma -
Thurgood Marshall High School
Some College (No Degree) -
Olympic College
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