Joseph Lopez
Jacksonville,FL
Summary
Dynamic leader with proven expertise in operations management and team supervision honed at Walmart. Excelled in enhancing customer satisfaction and streamlining daily workflows, leveraging skills in coaching and performance improvement. Fostered teamwork and collaboration, significantly contributing to a positive work environment and operational excellence. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Team Lead
Walmart
08.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Shelf Stocker
Win Dixie Supermarket
07.2017 - 08.2019
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
- Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Creekside
Saint Johns Fl05-2019
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Operations Management
- Teamwork and Collaboration
- Team Supervision
- Attention to Detail
- Mentoring
- Daily workflow improvement
- People Management
Timeline
Team Lead
Walmart
08.2019 - Current
Shelf Stocker
Win Dixie Supermarket
07.2017 - 08.2019
High School Diploma -
Creekside