Summary
Overview
Work History
Education
Skills
Languages
Timeline
Joseph  Luevano

Joseph Luevano

Tampa ,FL

Summary

Proven to enhance guest experiences and exceed occupancy targets at First Source Residential, I bring a blend of exceptional communication and customer service expertise. Leveraging strong interpersonal skills and hospitality service acumen, I've successfully organized memorable events and addressed concerns, boosting satisfaction. My background also includes adeptness in safety procedures and guest relations, ensuring both efficiency and high-quality service delivery.

Overview

2
2
years of professional experience

Work History

Construction Worker

Higher Quest Temp Agency
05.2024 - 08.2024
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.

Food Prep and Dishwasher

City Dog Cantina
04.2024 - 08.2024
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Concierge Agent

First Source Residential
04.2023 - 12.2024
  • Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.
  • Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
  • Facilitated positive interactions between guests by organizing social events such as happy hours or networking mixers within the hotel environment.
  • Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
  • Managed package deliveries and mail distribution for both guests and staff members.
  • Contributed to overall hotel success by actively participating in team meetings and providing input on process improvements.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
  • Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.

Front of the House Food Preparation

Sand Bar Restaurant
01.2023 - 05.2024
  • Implemented cost control measures throughout the food preparation process to maintain profitability without sacrificing quality or taste.
  • Conducted regular performance evaluations of team members, providing constructive feedback on areas for improvement while recognizing successes along the way.
  • Collaborated with suppliers to secure high-quality ingredients at competitive prices, reducing overall food costs.
  • Developed and implemented staff training programs to improve overall team performance and productivity.

Education

General Studies -

Johnny G Point , Ebibring TX
06.2008

Skills

  • Personal assistance
  • Customer service expertise
  • Guest relations
  • Cross-cultural sensitivity
  • Exceptional communication
  • Local area network
  • Time management proficiency
  • Strong interpersonal skills
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Time management
  • Guest services
  • Attention to detail
  • Multitasking and organization
  • Issue troubleshooting
  • Guest experiences
  • Decision-making
  • Verbal and written communication
  • Client confidentiality
  • Information management
  • Safety procedures
  • Hospitality service expertise
  • Guest accommodations

Languages

Spanish
Native or Bilingual

Timeline

Construction Worker - Higher Quest Temp Agency
05.2024 - 08.2024
Food Prep and Dishwasher - City Dog Cantina
04.2024 - 08.2024
Concierge Agent - First Source Residential
04.2023 - 12.2024
Front of the House Food Preparation - Sand Bar Restaurant
01.2023 - 05.2024
Johnny G Point - General Studies,
Joseph Luevano