Joseph Luff
Omaha,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative 3
Metlife
10.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Representative
Ford Credit
09.2016 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Lincoln Financial Group
06.2013 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Business Administration
Western Governors University
Salt Lake City, UT06.2024
High School Diploma -
Lincoln Northeast High School
Lincoln, NE06.1996
Skills
- CRM Software
- Clerical Support
- Customer Relationship Management
- Training Development Aptitude
- Multi-Line Phone Talent
- Spreadsheets
- Computer Proficiency
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative 3
Metlife
10.2019 - Current
Customer Service Representative
Ford Credit
09.2016 - 03.2019
Customer Service Representative
Lincoln Financial Group
06.2013 - 09.2016
Business Administration
Western Governors University
High School Diploma -
Lincoln Northeast High School
Similar Profiles
HITESH JHAHITESH JHA
Specialist at MetLifeSpecialist at MetLife
A-Lauanya CovingtonA-Lauanya Covington
Customer Service Representative at MetlifeCustomer Service Representative at Metlife
Isaac KinityIsaac Kinity
Claims Support Specialist at MetLifeClaims Support Specialist at MetLife
Meighen Patricia FriesenMeighen Patricia Friesen
Customer Advocate I - Claim Intake at MetlifeCustomer Advocate I - Claim Intake at Metlife
Kalen IddingsKalen Iddings
Corn Detasseler at NATS DetasselingCorn Detasseler at NATS Detasseling