Joseph Luis
Claremont,CA
Summary
I am a motivated individual promoting a well-rounded skill set including communication and strong work ethic with experience in sales. Pursuing service advisor position with plans to increase sales and provide excellent customer service. Currently employed at Universal City Nissan where I began as a service porter, worked my way into a rental agent position and for the last 6 years have been a service advisor.
Overview
8
8
years of professional experience
Work History
Service Advisor
Universal City Nissan
Los Angeles, CA
02.2017 - Current
- Greeted customers and addressed their needs in a professional manner
- Provided accurate estimates of necessary repairs and maintenance
- Generated repair order using Reynolds and Reynolds/ignite/dbs
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Rental Agent
Universal City Nissan
Los Angeles
06.2017 - 12.2017
- Drafted and reviewed lease agreements with TSD to lay out terms and conditions of rental and protect owner/renter rights.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
Service Porter
Universal City Nissan
Los Angeles
02.2017 - 06.2017
- Drafted and reviewed lease agreements with TSD to lay out terms and conditions of rental and protect owner/renter rights.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
Education
Diploma -
John Marshall High School
Los Angeles 2016
Skills
- Time management
- Active listener
- Problem solving
- Organization
- Adaptability
Accomplishments
- 5 time award of excellence winner with Nissan
Timeline
Rental Agent
Universal City Nissan
06.2017 - 12.2017
Service Advisor
Universal City Nissan
02.2017 - Current
Service Porter
Universal City Nissan
02.2017 - 06.2017
Diploma -
John Marshall High School