Joseph Lunde
Pierz,MN
Summary
Dynamic professional with a proven track record at Anderson Trucking Services Inc., excelling in customer relationship management and freight logistics. Achieved high punctuality rates while negotiating contracts that reduced costs. Recognized for exceptional service issue resolution and fostering strong client relationships, ensuring satisfaction and timely delivery.
Overview
9
9
years of professional experience
Work History
Carrier Representative (Regional)
Anderson Trucking Services Inc.
09.2020 - Current
- Operated and maintained various types of freight equipment to ensure the safe transportation of goods.
- Coordinated logistics for timely delivery, optimizing routes based on traffic and weather conditions.
- Ensured compliance with federal regulations, conducting pre-trip inspections and maintaining accurate records.
- Managed loading and unloading processes to maximize efficiency while minimizing freight damage.
- Collaborated with dispatch teams to communicate delivery status and resolve any issues promptly.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Service Technician
Scheels Sporting Goods
01.2017 - 08.2020
- Diagnosed and resolved technical issues for customers, ensuring satisfaction and timely service.
- Provided detailed product information and technical support to enhance customer experience.
- Collaborated with team members to streamline troubleshooting processes for improved efficiency.
- Trained new technicians on customer service protocols and technical systems usage.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
Education
High School Diploma -
Mayo High School
Rochester, MN05-1996
Skills
- Freight logistics
- Customer relationship management
- Contract negotiation
- Shipment tracking
- Performance targets
- Team collaboration
- Time management
- Load management
Timeline
Carrier Representative (Regional)
Anderson Trucking Services Inc.
09.2020 - Current
Service Technician
Scheels Sporting Goods
01.2017 - 08.2020
High School Diploma -
Mayo High School