J Joseph Cervera Lutz
Rio Rancho,NM
Summary
Highly motivated and organized, possesses a strong work ethic and dedication to goal achievement. Over 10+ years of experience have honed excellent time management skills, consistently meeting deadlines and effectively prioritizing tasks. Self-motivated with a drive for continuous improvement and embracing new challenges. Demonstrates adeptness in managing multiple projects concurrently. A reliable team player with a positive attitude, committed to delivering quality work while maintaining confidentiality.
Overview
21
21
years of professional experience
Work History
Student Success Coach
Taylion High Desert Academy
09.2023 - 12.2023
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
- Assisted in development of campus-wide initiatives aimed at boosting student retention and graduation rates.
- Served as trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
Credit Assistance Specialist
Bank of America
11.2020 - 09.2023
- Achieved remarkable sales growth rate of 34.78% to 60%, exceeding targets
- Resolved customer satisfaction issues, ensuring timely and effective resolutions for enhanced customer experience
- Fostered communication and collaboration with supervisory and management staff, optimizing workflows and team dynamics
- Established quality measures, implementing best practices and tracking performance metrics for continuous improvement
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Receptionist
Foothill Transit Administrative
07.2013 - 02.2020
- Greeted incoming visitors and customers professionally, providing friendly, knowledgeable assistance.
- Prioritized customer needs, consistently delivering positive and friendly experiences exceeding expectations.
- Oversaw office maintenance, alterations, and housekeeping, ensuring organized and conducive work environment.
- Contributed to department projects, utilizing organizational and project management skills to drive operational efficiency.
- Managed multiple vendor relationships, ensuring smooth business operations through effective communication and coordination.
- Tracked and resolved numerous customer requests and complaints, minimizing escalations and maintaining high customer satisfaction.
Table Manager
Lamp Post Pizza
06.2003 - 07.2013
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within existing team dynamic.
Education
Bachelor’s Degree-Business Management -
University of Phoenix
Phoenix, AZ06.2025
Studied Public Administration -
University of La Verne
La Verne, CASkills
- Effective Communication and Rapport Building
- Facility Compliance and Confidentiality
- MS Office Suite
- United Collection Recovery System
- Synergy - customer demographic software
- Collaboration and Communication
- Collections Software
- Cisco multi-line phone system
- Quality Measures and Performance Monitoring
- Organizational Skills
- Administrative abilities
- Relationship Building
Volunteer Experience
East Valley Community Health Clinics, Board Member Committee 2018 - 2020:
- Served as a board member, driven by personal inspiration from my mother's cancer journey and remission.
- Reviewed financial reports and analyzed investment opportunities to support effective fund allocation.
- Collaborated with board members to develop strategic plans aligned with the organization's mission, enhancing patient outcomes.
- Participated in board meetings, offering valuable insights on healthcare landscape and community needs.
- Contributed to decision-making processes, supporting the organization's success in providing quality healthcare services.
Assistance League of Covina Valley 2015 - 2020:
- Planned and executed impactful fundraising events, generating funds to support local community needs such as school uniforms, hygiene kits, tutoring, and food.
- Secured valuable donations from community partners, contributing to the success of philanthropic initiatives.
- Empowered and mobilized a dedicated team of volunteers to maximize program impact and resource distribution to those in need.
- Demonstrated exceptional commitment, volunteering time and effort to make a difference in the lives of individuals and families.
- Promoted inclusivity and empowerment through philanthropic initiatives, contributing to a stronger community.
Timeline
Student Success Coach
Taylion High Desert Academy
09.2023 - 12.2023
Credit Assistance Specialist
Bank of America
11.2020 - 09.2023
Receptionist
Foothill Transit Administrative
07.2013 - 02.2020
Table Manager
Lamp Post Pizza
06.2003 - 07.2013
Bachelor’s Degree-Business Management -
University of Phoenix
Studied Public Administration -
University of La Verne
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