Joseph Maccarone
North Providence,RI
Summary
Persuasive, self-motivated leadership professional with over 9 years in customer service and 3+ years in sales. Skilled at introducing products, educating clients on those products and implementing pricing strategies. Specializes building new relationships and satisfying the customers needs. Always will listen to constructive criticism, and listens to my peers and teammates.
Overview
9
9
years of professional experience
Work History
Counter Sales Associate
Lennox Industries
Warwick, RI
11.2022 - Current
- Perform daily tasks such as inventory counts, count the cash taken in each day, and make safety inspections in the warehouse.
- Process customer orders accurately and efficiently.
- Selling and building quotes/jobs either over the phone, email, or in person to HVAC dealers.
- Demonstrated knowledge of product features and benefits while assisting customers with their purchases.
- Make sure they are satisfied with our products, give exceptional customer service, and make sure installation went very smooth.
- Make cold calls and create leads to create relationships with new customers and provide our business to them.
Store Manager
AT&T
Smithfield, RI
04.2021 - 11.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Front End Supervisor
Stop and Shop Supermarket
Lincoln, RI
04.2015 - 04.2021
- Stock shelf's, cashier, listen to my peers needs and concerns and upper management.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Some college/ 3 semesters did not finish in Automotive -
New England Tech
02.2017
High school diploma -
Lasalle Academy
Skills
- Customer Service (9 years)
- Cash Handling (9 years)
- Management (3 years)
- Retail Sales
- Sales (3 years)
- Assistant Manager Experience
- Store Management Experience (1 year)
- Cold Calling
Additional Information
I have worked at Stop and Shop for 6 years. Started out as a bagger/carriages then learned how to do everything else. For example stock shelf's, cashier, great customer service, listen to my peers and management. I was then promoted as a CSS. Which is a supervisor for the front end. Would deal with daily tasks and issues and help customers day in and day out. I use to also work in the peapod department. Which is when customer's place their order online and they pick it up at the store. I have also worked at AT&T. I was an assistant manager. Then got promoted to store manager. Basically running the stores operations and making sure my co workers needs are met along with the stores goals. Reaching out to local businesses and first responders as well to spread our business side (business accounts) of at&t and also the first responder network (Firstnet). Now I currently work at Lennox. We sell HVAC units and parts to repair those units. My job consists of helping our dealers meet their costumers needs to bring them comfortable temperatures build them a quote to repair or install brand new equipment.
Timeline
Counter Sales Associate
Lennox Industries
11.2022 - Current
Store Manager
AT&T
04.2021 - 11.2022
Front End Supervisor
Stop and Shop Supermarket
04.2015 - 04.2021
Some college/ 3 semesters did not finish in Automotive -
New England Tech
High school diploma -
Lasalle Academy