Joseph Macias
Chicago,Illinois
Summary
Experienced front-of-house professional with a strong background in hospitality, customer care, and food service. Skilled at promoting client satisfaction and resolving issues promptly. Demonstrated ability to handle a high volume of guests while effectively multitasking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
H&M Retail Store
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
FOH Team Member
MCalisters
11.2023 - 05.2024
- Maintained cleanliness of restaurant through bussing tables, restocking items, and sanitizing surfaces
- Demonstrated exceptional communication skills while interacting with guests, staff, and management
- Greeted customers with friendly and professional demeanor
- Completed daily side work tasks such as restocking condiments, refilling ice bins
- Cleaned and organized front of house to maintain optimal health and safety practices
Education
Bachelor of Arts (B.A.) - History-Social Science Teacher Education Candidate
Illinois State University
Normal, IL05.2027
Skills
- Attention to detail
- Positive attitude
- Teamwork and collaboration
- Problem-solving skills
Certification
The Seal of Biliteracy,2023
LANGUAGES
Spanish
Bilingual
Timeline
Sales Associate
H&M Retail Store
09.2024 - Current
FOH Team Member
MCalisters
11.2023 - 05.2024
Bachelor of Arts (B.A.) - History-Social Science Teacher Education Candidate
Illinois State University
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