Joseph MacKenzie
Kenosha,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
15
15
years of professional experience
Work History
Inbound Area Manager
Id Logistics
Kenosha, WI
07.2025 - Current
- Led operational initiatives to enhance efficiency and streamline logistics processes across multiple sites.
- Implemented strategic inventory management systems, optimizing stock levels and reducing discrepancies.
- Developed training programs for staff, improving team performance and adherence to safety standards.
- Coordinated cross-functional teams to drive process improvements and ensure best practices in supply chain operations.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Managed effective teams of upwards of 150 Associates in a fast paced environment
Inventory Control Manager
Omnicell
06.2024 - 05.2025
- Led Omnicell in partnering with several 3rd party vendors to establish our new strategic initiatives.
- Worked with customers & internal IT to develop improvements and launch design of our turn-key business model.
- Streamlined existing decommission process reducing process & transactional waste.
- Managed Inventory Levels & Accuracy across multiple plants for 5+ Million in Inventory.
- Conducted Financial Review & coding of General Ledger & Cost Center invoices for all service supply chain activity from packaging and labor to freight spend & outside services.
- Researched and responded to inventory inquiries from multiple departments.
- Trained staff on best practices for managing inventory levels across multiple locations.
- Performed root cause analysis of inventory discrepancies and generated corrective action plans.
Service Supply Chain Supervisor
Omnicell
Waukegan, IL
10.2020 - 06.2024
- Ensure all daily production as well as long term forecast objectives were met.
- Reduced packaging cost for the Service RMA program by approximately 70% with re-usable materials.
- Improved RMA program by streamlining multiple transactions into a single program improving operator efficiency & customer satisfaction.
- Aided senior leadership with additional order planning in other aspects of warehouse.
- Developed medical waste handling & disposition process with 3rd party vendor Stericycle to reduce escapes from customer facilities.
- Develop and report key performance metrics & Analysis to identify opportunities for improvement.
- Meet with internal and external customers to improve overall logistics & Supply Chain performance.
- Manage all aspects of operation from Inbound, Production, Quality, Inventory Control & Outbound.
Returns Supervisor
Arvato Digital Services
Pleasant Prairie, WI
01.2015 - 10.2020
- Order planning for multiple sales channels with over 10 global clients.
- Scheduling of incoming deliveries and gathering data from clients to create backlog visibility on pending shipments.
- Aided senior leadership with additional order planning in other aspects of warehouse.
- Part of lead implementation team for Arvato's newest client converse - increase of an average order volume of 10,000 more per day.
- Develop and report key performance metrics & Analysis to identify opportunities for improvement Meet with internal and external customers to improve overall logistics & Supply Chain performance Propose new process solutions , 3PL capability and capacity assessment.
- Led 20-50 team members to perform operational tasks in accordance with project initiatives. Partnering with staff to share and implement best practices.
- Developed and optimized plant floor layout and material flowcharts to maximize daily production Put in brand new client proprietary equipment and monitored operations to track and optimize enhancements.
- Increased throughput and annual capacity of another 500K units per year.
- Monitored multiple databases to keep track of all company inventory.
Returns Group Lead
Arvato Digital Services
Pleasant Prairie, WI
01.2013 - 01.2015
- Plan & Assign workload for returns department operation.
- Reporting Unit and cost per unit efficiencies to management.
- Presenting data to customers ensuring all service agreements are met or exceeded.
- Established three new client specific processes increased business by 1 million more units annually.
RMA Technician
Arvato Digital Services
Pleasant Prairie, WI
01.2011 - 01.2013
- Configure testing equipment for refurbishing memory cards.
- Conduct repair and maintenance of proprietary servers & hardware.
- Gathered & analyzed data for customers to diagnose issues with product lines.
- Work with multiple operating systems - windows / linux / Apple OS on different platforms Developed planned order quantity & procurement of necessary components to open new sales channels for client.
- International Sales of refurbished products of roughly 500K units / year.
Education
Highschool -
Mary D Bradford
01-2004
Skills
- P&L Management
- Operations Management
- Client relationships
- Microsoft Excel
- Expert SAP Knowledge
- Process & Performance Improvement
- Team leadership
- Communication
Accomplishments
- Achieved multi-million dollar cost savings through effectively re-designing omnicell's global RMA Logistics processes involving more than 4,000 hospitals through system, business and flow optimization
Languages
English
Native or Bilingual
Timeline
Inbound Area Manager
Id Logistics
07.2025 - Current
Inventory Control Manager
Omnicell
06.2024 - 05.2025
Service Supply Chain Supervisor
Omnicell
10.2020 - 06.2024
Returns Supervisor
Arvato Digital Services
01.2015 - 10.2020
Returns Group Lead
Arvato Digital Services
01.2013 - 01.2015
RMA Technician
Arvato Digital Services
01.2011 - 01.2013
Highschool -
Mary D Bradford