Joseph Maddox (Joe)
Macon,GA
Summary
Seasoned Insurance Professional with over 30 years of experience in relationship building and risk management. Demonstrated expertise in delivering high-quality presentations and driving product improvements at Wellcare. Proven track record in enhancing customer loyalty through exceptional service and strategic decision-making. Skilled in multitasking and prioritizing tasks to achieve business objectives.
Seeking an opportunity to join the Sedgwick team as a remote Claims Adjuster or similar role that Human Resources department finds applicable.
Overview
5
5
years of professional experience
Work History
Agency Manager
Joe Maddox Insurance, LLC
04.2021 - Current
- Fully licensed Life, Health, and Property & Casualty agent for over 30 years in Georgia.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Extensive background in Property & Casualty insurance, primarily sales and marketing. However, very familiar with claims process for many lines of insurance. This includes claims settlements, mediation, evaluations, setting up reserves, etc.
Medicare Consultant /Provider Relations Representative
Wellcare
07.2019 - 04.2021
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Education
Associate of Science - Business Administration
Macon State College
Macon, GA06-1984
Skills
- Relationship building
- Agency operations
- Multiline accounts
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Decision-making
- Task prioritization
- Risk management
Timeline
Agency Manager
Joe Maddox Insurance, LLC
04.2021 - Current
Medicare Consultant /Provider Relations Representative
Wellcare
07.2019 - 04.2021
Associate of Science - Business Administration
Macon State College
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