Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Magolan

Clinton Township,MI

Summary

Dynamic and results-driven professional with extensive experience as a Restaurant Bar Manager at Hayes Social. Proven track record in enhancing customer satisfaction through exceptional service and effective conflict resolution. Skilled in employee scheduling and inventory control, consistently exceeding expectations and fostering loyalty among patrons.

Overview

16
16
years of professional experience

Work History

Restaurant Bar Manager

Hayes Social
09.2024 - 04.2025
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.

Business Marketing Manager

Freddy's Bar & Grill
01.2013 - 09.2024
  • Increased customer service ratings significantly through personable service.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.

Banquet Captain

The Townsend Hotel
10.2009 - 09.2013
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.

Education

Associate of Applied Science - Hospitality Administration And Management

University of Phoenix
Tempe, AZ
02-2009

Skills

  • Employee scheduling
  • Conflict resolution
  • Ordering supplies
  • Menu development
  • Customer service
  • Problem-solving
  • Time management
  • Decision-making
  • Customer relations
  • Team building
  • Inventory control

Timeline

Restaurant Bar Manager

Hayes Social
09.2024 - 04.2025

Business Marketing Manager

Freddy's Bar & Grill
01.2013 - 09.2024

Banquet Captain

The Townsend Hotel
10.2009 - 09.2013

Associate of Applied Science - Hospitality Administration And Management

University of Phoenix

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