Joseph Mahoney
Nassau
Summary
Dynamic Parts Department Supervisor with a proven track record at Cummins Sales & Service, skilled in inventory control and staff training. Successfully built a high-performing team, enhancing customer satisfaction through effective issue resolution and expert parts identification. Committed to achieving goals and fostering lasting client relationships.
Overview
26
26
years of professional experience
Work History
Parts Department Supervisor
Cummins Sales & Service
10.2008 - Current
- Built a successful team by instilling a sense of ownership of customers and their orders and by developing the knowledge of the individuals and team.
- Trained and oriented associates to maximize team performance.
- Evaluated parts on stock levels, customer sales and other factors, assessed trends and adjusted on hand inventory levels to meet the demand on each item.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented daily operating procedures to keep the department clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Parts Specialist
Albany Truck Sales
08.1999 - 10.2008
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Increased store revenue by cross-selling products and upselling services to customers.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Issued parts to technicians to complete customers' repairs.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Education
High School Diploma -
Columbia High School
East Greenbush, NY06-1996
Skills
- Warehouse operations
- Stock control
- Goal setting and achievement
- Inventory control
- Task delegation
- Staff training and development
- Employee motivation
- Cash handling oversight
- Parts identification
Timeline
Parts Department Supervisor
Cummins Sales & Service
10.2008 - Current
Parts Specialist
Albany Truck Sales
08.1999 - 10.2008
High School Diploma -
Columbia High School
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