Joseph Major
New York,NY
Summary
Dynamic and detail-oriented Reservation Agent with extensive experience at Millennium Broadway Hotel. Expert in reservation software and customer engagement, consistently resolving guest issues and enhancing satisfaction. Proven ability to upsell services, contributing to increased revenue and repeat visits. Committed to delivering exceptional customer service in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Reservation Agent
Millennium Broadway Hotel
09.1993 - 03.2020
- Greeted guests warmly, ensuring a positive first impression of the hotel.
- Managed front desk operations, including check-in and check-out processes efficiently.
- Assisted guests with inquiries, providing accurate information about hotel services and local attractions.
- Processed reservations and cancellations using property management software effectively.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Handled guest complaints professionally, striving to resolve issues promptly and satisfactorily.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Le Meridien Royal Bahamian Hotel
11.1986 - 05.1992
- Greeted guests warmly, ensuring a positive first impression of the hotel.
- Managed front desk operations, including check-in and check-out processes efficiently.
- Assisted guests with inquiries, providing accurate information about hotel services and local attractions.
- Processed reservations and cancellations using property management software effectively.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Handled guest complaints professionally, striving to resolve issues promptly and satisfactorily.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
RM Bailey High School
Nassau, BahamasSkills
- Customer engagement
- Reservation software
- Phone etiquette
- Typing speed
- Software for reservations
- Phone and email etiquette
- Upselling and cross selling
- Detail-oriented
- Customer service
Timeline
Reservation Agent
Millennium Broadway Hotel
09.1993 - 03.2020
Front Desk Agent
Le Meridien Royal Bahamian Hotel
11.1986 - 05.1992
High School Diploma -
RM Bailey High School