Joseph Makki
Utica
Summary
Experienced logistics and operations professional with a strong background in managing fast-paced, multi-dynamic environments and meeting time-sensitive demands. Skilled in team development, quality control, data analysis, and leadership, I am committed to maintaining the highest standards in daily operations and driving continuous improvement.
Overview
9
9
years of professional experience
Work History
Warehouse Manager
Lotte Global Logistics
08.2023 - Current
- Partnership with Samsung and Stellantis, feeding production lines for Chrysler and Ford.
- Extensive experience within a Union environment, partnerships with third party, and staffing agencies.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Coordinated with other departments to ensure smooth flow of materials.
- Created strategies for improving operational efficiencies in the warehouse.
- Supervised loading and unloading of materials from incoming trucks.
- Provided leadership to motivate staff members to achieve performance goals.
- Identified process improvement opportunities within the warehouse environment.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Analyzed data from reports generated by Warehouse Management System software.
- Evaluated existing processes for cost savings opportunities.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Established and maintained good relations with customers, vendors, and transport companies.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
Area Manager
Amazon Logistics
09.2021 - 08.2023
- Managed and led a team of 80+ Amazon Associates including Process Assistants, Learning Coordinators, Driver Trainers, new hire Managers (experience with team management in high volume)
- Partnership with 13+ third party Delivery Service Providers alongside 600+ Delivery Associates
- Reviewed staffing needs to ensure adequate coverage at all times in each department.
- Oversaw the recruitment process for new staff members including interviewing and training (including salaried managers)
- Collaborated with other departments such as Human Resources or Quality on initiatives related to continuous process improvement.
- Monitored and evaluated regional performance to ensure goals were met.
- Developed strategies for increasing productivity, quality expectations, and overall customer satisfaction.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules and volume forecasts to plan processes and meet timetables.
- Aligned procedures and protocols with ever-changing business demands.
- Implemented new processes and procedures tactfully and passionately.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Cultivated positive rapport with associates and team leadership.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Coached, developed and motivated team to achieve revenue goals.
Assistant Shift Supervisor
Amazon Logistics
11.2018 - 09.2021
- Began working for Amazon as a Seasonal Associate, working my way up/having my skills recognized by upper management, eventually landing a role as a Shift Assistant 5 months after initial hire - Then landing a role as an Area Manager within a full term of employment.
- Assisted in the development of efficient and effective protocols accommodating benchmark standards.
- Monitored performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes.
- Provided support to team members in resolving process-related issues.
- Developed and maintained accurate records of metrics and KPIs.
- Prepared reports summarizing performance, progress, and recommendations for optimization.
- Maintained up-to-date documentation of workflows, procedures, guidelines.
- Participated in meetings with internal teams to discuss operational changes or modifications.
- Coordinated cross-functional activities necessary for successful implementation of new processes.
- Facilitated training sessions for staff on how to use newly implemented processes effectively.
Catering Coordinator
Shish House Grill
02.2016 - 10.2018
- Managed event planning for private events of up to 80 guests.
- Assisted in developing menus based on client preferences and budget constraints.
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies.
- Experience in high energy field, where customer satisfaction is punctuated.
- Created detailed timelines for each event to ensure that all tasks were completed on time.
- Monitored food preparation activities to ensure quality control standards were met.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ02-2013
Skills
- Extensive experience in digital software that correlates to logistics and operations field, reflecting daily and/or end of week reports and data analysis, metric deep dive, and inventory management
- Extensive experience in fast-paced, high energy work environments that require attention to detail, quick action and execution, and strong leadership capabilities
- Fluent in quality control management and continuous process improvement strategies (including Lean Six Sigma / Kaizen)
- Passionate in team development and overall operational success (metric savvy and driven)
Timeline
Warehouse Manager
Lotte Global Logistics
08.2023 - Current
Area Manager
Amazon Logistics
09.2021 - 08.2023
Assistant Shift Supervisor
Amazon Logistics
11.2018 - 09.2021
Catering Coordinator
Shish House Grill
02.2016 - 10.2018
High School Diploma -
Penn Foster College
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