Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Maldonado

Green Bay,WI

Summary

Dynamic and results-oriented professional with a proven track record at UnitedHealthcare, excelling in client communication, performance analysis, and process improvement. Experienced in managing high-volume workflows, coordinating with cross-functional teams, and using data to drive operational efficiency. Adept at balancing multiple priorities while maintaining compliance with healthcare regulations. Ready to transition into project management, bringing strong organizational skills, stakeholder engagement experience, and a commitment to delivering projects on time and within scope.

Overview

12
12
years of professional experience

Work History

Insurance Sales Agent

United Healthcare, UHG
Green Bay, Wisconsin
03.2024 - Current
  • Developed strong client relationships through personalized communication and follow-ups.
  • Managed customer inquiries and resolved issues to ensure high satisfaction levels.
  • Delivered clear, concise product presentations to diverse clients, enhancing understanding, and driving informed decision-making.
  • Resolved client objections and adapted sales strategies in real time, showcasing agility and problem-solving skills.

Installer/finisher

Joe And Son Hardwood Flooring
Green Bay , WI
06.2013 - Current
  • Ability to communicate clearly and professionally with customers, addressing inquiries, and providing detailed information about hardwood flooring options and estimates.
  • Expertly install and finish hardwood flooring in residential and commercial settings, ensuring high-quality craftsmanship and customer satisfaction.
  • Maintaining a clean and organized work environment, proactively managing tools, equipment, and materials to maximize productivity and safety.
  • Proven track record in the hardwood flooring industry, adept at running precise estimates, and excelling in customer communication and sales. Experienced in managing online paperwork and streamlining scheduling processes to ensure optimal customer satisfaction.

Operations Lead

PMI Entertainment [Resch Center]
Green Bay, WI
10.2017 - 06.2018
  • Coordinating venue setups with customers, signage, ticketing, and crowd management, to ensure smooth event flow and compliance with safety regulations.
  • Managing and effectively communicating with staff members and volunteers, providing clear direction and delegating responsibilities to ensure efficiency during events and operations.
  • Proactively identifying and resolving operational challenges, such as equipment malfunctions, staffing issues, and unforeseen circumstances, to minimize disruptions and effectively keep operations running.

Education

Bachelor of Science - Human Biology

University of Wisconsin - Green Bay
Green Bay, WI

BBA - Accounting And Business Management

University of Wisconsin - Milwaukee
Milwaukee, WI

Bachelor of Science - Human Biology

Northeast WI Technical College
Green Bay, WI

Skills

  • Communicating with clients, contractors, and team members to effectively plan and execute flooring projects, adhering to strict timelines and project specifications
  • Detailed quantitative analysis, utilizing statistical modeling techniques to optimize operational processes, and improve efficiency
  • Attention to detail, problem-solving, critical thinking, and effective communication, which have translated into increased sales, driving revenue growth through effective communication and persuasive interactions
  • Customer service improvement, complaint handling
  • Resolved client objections and adapted sales strategies in real-time, showcasing agility and problem-solving skills

Timeline

Insurance Sales Agent

United Healthcare, UHG
03.2024 - Current

Operations Lead

PMI Entertainment [Resch Center]
10.2017 - 06.2018

Installer/finisher

Joe And Son Hardwood Flooring
06.2013 - Current

Bachelor of Science - Human Biology

University of Wisconsin - Green Bay

BBA - Accounting And Business Management

University of Wisconsin - Milwaukee

Bachelor of Science - Human Biology

Northeast WI Technical College