Joseph Mallin
Atlanta,GA
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Central Selling Specialist (Remote)- Flooring
Lowes Home Improvment
10.2024 - Current
- Provide expert support to customers in selecting flooring products including hardwood, vinyl, laminate, tile, and carpet through centralized phone and online sales channels.
- Deliver personalized product recommendations based on customer needs, design preferences, and budget.
- Guide customers through the entire flooring purchase journey, including product selection, quotes, order processing, and coordination of installation services.
- Collaborate with local store associates, installation teams, and vendors to ensure accurate fulfillment and high customer satisfaction.
- Maintain strong knowledge of flooring trends, product specifications, and installation procedures to provide informed, up-to-date advice.
- Consistently meet or exceed sales and customer service performance metrics in a fast-paced, remote support environment.
Sales Manager
Staples
08.2023 - 10.2024
- Lead and develop a high-performing sales team to achieve and exceed store revenue goals and performance metrics.
- Drive sales in key business categories such as technology, print & marketing services, and business essentials.
- Deliver exceptional customer service by fostering a culture focused on personalized solutions and customer satisfaction.
- Monitor and analyze sales trends, KPIs, and business reports to identify opportunities for growth and improvement.
- Coach team members on sales techniques, product knowledge, and customer engagement strategies.
- Ensure daily store operations are executed efficiently, including merchandising, inventory control, and promotional execution.
- Partner with the Store Manager to implement company initiatives and uphold operational and brand standards.
- Manage scheduling, staffing, and performance evaluations to maintain a productive and motivated sales environment.
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2021 - 08.2023
- Supervised daily operations within assigned department (e.g., Lumber, Flooring, Hardware, Garden, etc.) to ensure excellent customer service, merchandise presentation, and sales performance.
- Led, coached, and developed associates to meet store goals, individual performance standards, and customer satisfaction targets.
- Monitored inventory levels, managed stock replenishment, and ensured planogram and merchandising standards were consistently met.
- Acted as a subject matter expert in department-specific products and services, supporting both customers and associates with product knowledge and solutions.
- Collaborated with store leadership to execute sales plans, promotional events, and process improvements.
- Handled customer escalations, resolved issues promptly, and maintained a positive in-store experience.
- Ensured compliance with safety procedures, operational policies, and company guidelines.
Cashier Team Lead
Academy Sports + Outdoors
11.2019 - 07.2021
- Supervised front-end operations, ensuring efficient, accurate, and friendly customer checkout experiences.
- Trained, coached, and supported cashier team members in customer service, point-of-sale (POS) procedures, and store policies.
- Handled cash management duties including till counts, safe balancing, and resolving register discrepancies.
- Assisted in scheduling and delegating tasks to front-end associates to ensure optimal coverage during peak hours.
- Resolved customer issues and returns professionally, promoting customer satisfaction and brand loyalty.
- Ensured adherence to loss prevention practices, proper handling of transactions, and compliance with company procedures.
- Partnered with store leadership to drive front-end performance and maintain a clean, organized checkout area.
Assistant Manager
Domino's pizza
05.2016 - 11.2019
- Assisted the General Manager in overseeing daily store operations, ensuring efficient service, food quality, and customer satisfaction.
- Supervised team members during shifts, providing guidance, support, and performance feedback to maintain high productivity and morale.
- Managed opening and closing procedures, including cash handling, inventory checks, and shift reports.
- Ensured compliance with health, safety, and food sanitation standards in accordance with company and regulatory requirements.
- Trained new employees on Domino’s standards, customer service expectations, and food preparation procedures.
- Handled customer complaints and service issues professionally to resolve problems and retain customer loyalty.
- Helped manage labor costs, food costs, and operational expenses to meet or exceed company profitability targets.
- Supported delivery operations by coordinating with drivers and maintaining efficiency in delivery times and order accuracy.
Education
High school diploma -
North Paulding High School
Dallas, GA05.2017
Skills
- Profit & loss
- Organizational skills
- Inventory control
- CRM proficiency
- Competitor analysis
- Employment & labor law
- Retail Management
- Store Management Experience
- Staff Training & Onboarding
- Consultative Selling
- Order Processing & Quoting
Accomplishments
- Largest comp % vs LY in Lawn and Garden Sales (2023)
- Exceeds expectations performance review (Lowes 2023)
- Selected as a HiPo (High Potential) leader at Lowe’s for outstanding leadership and performance potential. (2023)
- Recognized for driving add-on sales and warranty/installation packages, contributing to increased revenue per transaction. (Staples 2024)
- Managed shift operations that resulted in a consistent increase in delivery efficiency and on-time order rates at Domino’s (2016-2019)
Certification
Driver's License, 2017-08-01, 2025-04-01
LANGUAGES
Spanish
Professional Working
Timeline
Central Selling Specialist (Remote)- Flooring
Lowes Home Improvment
10.2024 - Current
Sales Manager
Staples
08.2023 - 10.2024
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2021 - 08.2023
Cashier Team Lead
Academy Sports + Outdoors
11.2019 - 07.2021
Assistant Manager
Domino's pizza
05.2016 - 11.2019
High school diploma -
North Paulding High School
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/joey-mallin-b719882a5?utm_source=share&utm_campaign=share_via&utm_conten
HIPO Department supervisor-Lowes 2023
Selected as a High Potential (HiPo) leader for demonstrated leadership, performance, and potential for advancement. In this role, responsible for leading a department while receiving advanced training and mentorship to prepare for higher-level leadership roles within the organization.