Joseph Mangum
Knoxville,TN
Summary
Dynamic General Manager with a proven track record at Main Street Auto, excelling in operations management and team building. Enhanced customer satisfaction through effective problem resolution and streamlined workflows, achieving significant improvements in repair order profitability. Skilled in leading diverse teams and maintaining high-quality standards in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
General Manager
Main Street Auto
11.2023 - Current
- Managed daily operations, staff performance, workflow, and customer service for a busy auto repair facility.
- Controlled financial targets, labor efficiency, parts inventory, and repair order profitability.
- Hired, trained, and supervised technicians and service advisors.
- Maintained safety, compliance, and equipment readiness.
- Handled escalated customer concerns and ensured high-quality repairs.
Sales Manager
Tire Discounters
2022 - 2023
- Greet customers, listen to vehicle concerns, and accurately document service requests and symptoms.
Prepare and present repair estimates, explaining recommended services, timelines, and costs in a clear, honest manner.
Communicate between customers and technicians to ensure accurate diagnostics and timely repairs.
Open, manage, and close repair orders, maintaining complete and accurate documentation.
Schedule appointments, manage workflow, and assign jobs to technicians based on skill and availability.
Provide regular updates to customers throughout the repair process and notify them of changes or additional needs.
Review vehicle inspection findings and recommend maintenance based on manufacturer guidelines.
Coordinate parts ordering, verification, availability, and returns with parts suppliers.
Ensure all repairs meet quality and safety standards before returning the vehicle to the customer.
Handle warranty claims, service contracts, recalls, and necessary paperwork.
Resolve customer concerns or complaints professionally to maintain high customer satisfaction.
Promote additional services and maintenance to improve vehicle performance and shop revenue.
Maintain knowledge of automotive systems, service intervals, and diagnostic terminology.
Process customer payments and ensure proper closing of invoices and repair orders.
Store Co-Manager
Harris Tetter
2004 - 2020
- Assisted the Store Manager in overseeing daily store operations, including staffing, customer service, merchandising, and safety.
Supervised and supported department managers (grocery, produce, meat, deli, bakery, front end, etc.) to ensure smooth workflow and compliance with company standards.
Managed employee scheduling, timekeeping, training, and performance evaluations.
Assisted with store opening and closing procedures, cash office operations, and safe audits.
Education
High School Diploma - General Studies
Antigo High School
Antigo, WI06.1985
Skills
Leadership and team building
Timeline
General Manager
Main Street Auto
11.2023 - Current
Sales Manager
Tire Discounters
2022 - 2023
Store Co-Manager
Harris Tetter
2004 - 2020
High School Diploma - General Studies
Antigo High School