Joseph Maniulit
Chesapeake
Summary
Dynamic professional poised to contribute value to an organization through ongoing development of expertise and skills. Detail-oriented with a solid background in Administrative support, customer service, IT, and laboratory work, complemented by strong interdepartmental coordination and communication abilities. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with a proven capacity to visualize, articulate, and resolve complex issues while making informed decisions. Quick learner equipped with a robust understanding of software, hardware, networking, and operating systems, ready to excel in new challenges in Chesapeake, Virginia.
Overview
23
23
years of professional experience
Work History
Health Benefits Advisor
Defense Health Agency
07.2023 - Current
- Advising international military students and dependents on medical issues, insurance, and claims.
- In-process the incoming international students and their family, which includes the quarterly medical brief providing a welcome aboard package with authorization of disclosure of Medical or Dental information (DD Form 2870).
- Register the international Military Student and their dependents into MHS Genesis.
- Educate IMS and their dependents on navigating and accessing services in the purchased and direct care system.
- Explain the medical bills and explanation of benefits they receive from the insurance companies and providers as well as explain the Urgent and Emergency medical care procedures.
- Counsel beneficiaries about their TRICARE program option benefits and processes.
- Consult with other Health Benefits Advisors and Military Treatment Facilities as necessary.
- Research Health care concerns and work with functional experts to address eligibility, enrollment, benefits, authorization, and claims processing information based on the category and beneficiary seeking assistance.
- Assist Military Treatment Facilities and Civilian Clinics submitting claims to government funding agencies and Embassies.
- Assist international military students and their dependents to understand claim processing and assist them with filing a claim with their purchased commercial insurance, Tricare or with one of the government funding agencies for reimbursement.
- Follow up on cases that are considered high risk or pregnancy related.
- Resolve concerns when beneficiaries are dissatisfied or unclear about services provided by the military treatment facility or civilian clinics.
- Reach out to military treatment facilities and civilian clinics for networking purposes and to resolve any ongoing cases.
Education Coordinator
Institute for Security Governance
10.2022 - 06.2023
- Focus on the coordination requirements for the Institute of Security Governance (ISG) Resident, Virtual and Mobile Education courses.
- Use of web-based program / database to add international participants attending the Institute for Security Governance courses.
- Pre-Course Support: Coordinate with facility staff to reserve venue space, including plenary and breakout rooms, either on or off-site for each course.
- Prepare the participant list of all requiring access to the Naval Support Activity Monterey (NSAM) and Naval Postgraduate School (NPS) for the Government to submit to NSAM/NPS Gate Access, including foreign national visitor requests.
- Prepare participant lodging arrangements and airport transportation schedules.
- Prepare course evaluation forms, contact information, flight arrival/departure information, participant and instructor biographies.
- Prepare course materials including PowerPoint presentations, name badges, welcome packets, student rosters, and graduation certificates.
- Prepare for Field Studies Program (FSP) to include event itineraries and all transportation schedules.
- Support coordination with International Military Student and NPS ID office regarding ID cards for International Military Student attending courses longer than two weeks.
- Resident Courses: Prepare classrooms and breakout rooms, set up classroom information technology (IT), prepare for breaks, assist participants with course-related and/or travel-related issues, etc.
- Prepare and distribute participant information survey and course evaluations to course participants.
- Post-Course Support: Return classrooms and breakout rooms to pre-class configuration after the end of a residence courses.
- Distribute, upload, and archive end of course materials and reports, including course survey/evaluation analysis and documentation, and FSP closeout activities.
- Package and mail retainable instructional material (RIM) to the participant's country of origin.
- Resident Course Support for Quarantined International Military Students (IMS).
- Alternate (Virtual) Education Delivery (Online/Distance Learning-Synchronous and Asynchronous): Input and monitor government approved course related information into online learning management system such as Sakai, Blackboard, for each virtual course.
- Mobile Education Team Support: Mobile Education Teams (METs) coordinate and communicate frequently both verbally and email to ensure that all stakeholder organizations have a common understanding of MET status, requirements, and issues.
- In addition to pre-event coordination, prepare the development of course material and ensuring that materials are properly assembled and shipped to the Partner Nation where the course will be conducted.
Assistant Program Coordinator
Defense Resources Management Institute
08.2015 - 10.2022
- Working for the Defense Resources Management Institute as a sub-contractor with Zenetex, LLC at the Naval Post Graduate School.
- Assist with Admissions request, database entry, customer support for international students and U.S students.
- Support for faculty.
- Support department business operations.
- Use of web-based program / database to add International and U.S. participants into the Defense Resources Management Institute courses.
- Providing recommendations to department leadership on system improvements to increase efficiency and improve customer service.
- Updating the DRMI website content with up to date DRMI course(s) information.
- Create Gate Access Lists for participants to access the Naval Post Graduate School.
- Receive Invitational Travel Orders via SANweb / NETSAFA (Naval Education & Training Security Assistance) web-based program/database and input information into the Defense Resources Management Institute (DRMI) web-based program for each student.
- Face to Face interaction with U.S. and International customers / students regarding courses, materials, hotel lodging, living allowance, etc.
- Create name tags, mailbox labels, create graduation certifications, name tents.
- Cleaning and organizing discussion rooms, computer lab for students and professors.
- Provide support for faculty and employees with printing of Microsoft PowerPoint presentation slides for lectures and making copies for students.
- Schedule CAC (Common Access Card) ID card appointments for international students.
- Collecting student information in order to create NPS email accounts and have network access.
- Student support for any questions via email or phone regarding courses admissions and course materials including binders, issues with Laptops, printing documents via word, pdf, excel, PowerPoint, etc.
- Coordinate with the Information Technology and Assistance Center department for computer account resets to re-use laptops for upcoming courses.
- Issuing Laptops to students for course use and provide start guides on how to log in with their username and password.
- Supporting students via email or on Microsoft Teams with any laptop issues.
- Upload files and other information into Microsoft Teams for each course for students to access course materials and or schedule updates/changes.
- Handle quarterly and Yearly reports via a web-based program.
- Coordinate with the Navy Gateway Inns & Suites for VQ lodging/Reservations for course participants.
- Creating student rooming list for NGIS for student lodging.
- Sending out NGIS quotas for students to reserve their lodging at NGIS.
Call Center Representative
Defense Manpower Data Center
03.2012 - 05.2015
- Working with Military and their families’ benefits and entitlements.
- Answer calls from Military officers (Active, Reserves, National Guard, and retired) and their families.
- Conference calls with all regions of Tricare, Medicare, and Social Security to resolve service members and/or retirees health benefits.
- Resolving health benefits for Military officers using a web-based program.
- Making sure all military (Active, Reserve Guard, and retirees) records are up to date for the sponsor (military personnel) can obtain health benefits for themselves and their families.
- Advise Military officer’s locations of bases where they can update their information in the DEERS database or can send information to the DMDC in Seaside, CA via fax to update information into DEERS.
Field Service Representative
Exceedio
05.2011 - 03.2012
- Traveled to client sites to troubleshoot, maintain, install, upgrade computers.
- PC preventative maintenance services to clients.
- PC setup and deployments.
- Deliver new setup computers, printers, switches/routers, and configure workstations on-site.
- Check service desk for change orders and incidents.
- Supporting system users by providing updates and generating reports and troubleshooting system issues to develop solutions.
- Utilizing computer equipment/software to gather, record and/or analyze administrative information.
Scheduler and Quality Assurance
Incotec
11.2004 - 05.2011
- Worked directly in the laboratory at Incotec (Integrated Coating and Seed Technology scheduling plant seeds for testing as well as testing film-coat liquids.
- Receive seed samples, create jobs, and schedule samples for routine lab and greenhouse testing and for special testing requests.
- Making sure all crops get the proper test methods.
- Printing of lab germination test results for each crop and sending reports to customer service to send to clients for the results.
- Testing of Film-Coat liquids and powders. Tests include Viscosity, percent solids, drawdown, bulk density, and pH tests for the Integrated Product Research department.
- Assist with planting and evaluating crops.
Projectionist/Assistant Manager
Century Theaters
04.2003 - 01.2006
- Working directly with projectors for playing films and making sure all projectors are working properly and also maintained.
- Also directed staff as an assistant manager for floor duties and worked with customers face to face answering questions and or complaints.
- Maintain 14 film projectors making sure all projectors are clean and functioning properly.
- Making sure all movies are played according to show times.
- Build and test movies before day of release.
- Manage floor staff (Maintaining clean auditoriums, restrooms, emptying garbage, cleaning lobby area and around the confection stand).
- Cash handling duties (Cash registers, Bank deposits, etc.).
- Face to face interaction with customers regarding questions and/or concerns.
Education
Bachelor’s degree - information systems security
GPA: 3.18
Associate’s in applied science degree - Computer Information Technology
GPA: 3.50
Skills
- Microsoft Office
- PC Troubleshooting
- PC Maintenance
- Customer Service
- Schedule Management
- Adaptability
- Strong Work Ethic
- Time Management
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Task prioritization
- Self motivation
Timeline
Health Benefits Advisor - Defense Health Agency
07.2023 - Current
Education Coordinator - Institute for Security Governance
10.2022 - 06.2023
Assistant Program Coordinator - Defense Resources Management Institute
08.2015 - 10.2022
Call Center Representative - Defense Manpower Data Center
03.2012 - 05.2015
Field Service Representative - Exceedio
05.2011 - 03.2012
Scheduler and Quality Assurance - Incotec
11.2004 - 05.2011
Projectionist/Assistant Manager - Century Theaters
04.2003 - 01.2006
Heald College - Associate’s in applied science degree, Computer Information Technology
ITT Technical Institute Online Distance Learning - Bachelor’s degree, information systems security
Relocation
Chesapeake, Virginia
Personal Information
Availability: Chesapeake, Virginia