Joseph Manley

Managed day-to-day operations of a high-traffic retail store, ensuring the safety of staff, customers, and property. Oversaw loss prevention measures, managed conflict resolution, and maintained a secure and welcoming environment. Developed strong decision-making skills under pressure while leading a diverse team.

• Responded to and de-escalated challenging situations with professionalism.

• Collaborated with local law enforcement and implemented security measures to prevent theft and ensure customer safety.

• Developed training programs emphasizing safety protocols and emergency response.

• Maintained surveillance and ensured operational compliance with store policies.

As a Sales Associate at a skateboard shop, I provided exceptional customer service by assisting customers with product selection, offering knowledgeable recommendations on skateboards, apparel, and accessories. I maintained a clean and organized sales floor, processed transactions efficiently, and contributed to achieving sales goals. Additionally, I stayed up-to-date on skate culture and product trends to better engage with customers and enhance their shopping experience. My role also involved inventory management, restocking merchandise, and collaborating with team members to ensure smooth store operations.

As a Food Service Specialist at a nursing home, I was responsible for preparing and serving meals while ensuring dietary needs and preferences were met for residents. My role included maintaining food safety standards, assisting with meal planning, and providing compassionate service to residents. I collaborated closely with dietary staff to accommodate special diets and contributed to creating a positive dining experience in a healthcare setting.