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Results-driven leader in eligibility and case management, recognized for enhancing compliance and operational efficiency at Placer County Health and Human Services. Proven expertise in conflict resolution and critical thinking, combined with strong team collaboration and customer service skills that significantly improve process outcomes. Proficient in data entry and active listening, ensuring meticulous attention to detail fosters effective communication. Committed to leveraging these competencies to drive continued organizational success.

Experienced public sector professional with a strong ability to simplify complex policies and improve processes to support effective teamwork. Skilled at collaborating with diverse stakeholders and communicating clearly to achieve results. Organized and adaptable, committed to delivering recruitment and classification support with integrity and excellent customer service, while fostering a positive and approachable team environment.

Experienced Administrative Assistant with extensive knowledge in office management. Proven office and personnel management skills, with equal ability in lead and support roles. Supervisor and Local Office Manager Skills gained per hands on experience. Experience managing workload and BES to be distributed based on real time work needs, using judgement and responsibility on decisions made to maximize production. Forecasting trends and how to adjust based on this forecast for upcoming events in the workday. Proficient in excel and google sheets and Docs, Excel, word. Effectively managing multiple projects, vast knowledge and experience interpreting Policy and Laws. Knowledge on coaching, counseling, and listening as well as good communication with staff. 8 Years’ experience in eligibility programs (Aztecs, HeaPlus, Bilingual (English and Spanish), 3 years in call center experience.

Results-driven Senior Billing & Eligibility Specialist at Coastal Administrative Services, adept at enhancing client satisfaction through precise eligibility determinations and exceptional communication. Proven problem-solver with a strong attention to detail, achieving significant error reduction through audits and feedback, while fostering teamwork and collaboration in high-pressure environments.

Joseph Mannarino

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Senior Eligibility Specialist

Law Clerk

Producer/Director of Photography

Sales and Account Services

Senior Loan Specialist

Assistant Manager

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Psychology -

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Senior Eligibility Specialist

Law Clerk

Sales and Account Services

Senior Loan Specialist

Producer/Director of Photography

Assistant Manager

Psychology -

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