Joseph Marchiano
Staten Island,NY
Summary
Luxury retail professional with proven ability to elevate client experiences and drive sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client relationship management, sales strategies, and high-end product knowledge. Known for reliability, exceptional communication, and keen eye for luxury trends.
Overview
6
6
years of professional experience
Work History
Cosmetic Counter Manager
Neiman Marcus
09.2024 - Current
- Fostered a positive work atmosphere through open communication channels among team members.
- Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
- Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
Trish Mcevoy Counter Manager
Nordstrom
12.2023 - 10.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Assistant Manager
Anthropologie
10.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Prestige Beauty Advisor
Ulta Beauty
02.2022 - 12.2022
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
Merchandising Associate
Kiehl's Since 1851
05.2021 - 06.2022
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Sales Associate
Urban Outfitters
04.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Esthetician Assistant
Argana Day Spa
02.2019 - 04.2021
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Enhanced teamwork among staff members, participating in weekly meetings and contributing to a positive work environment.
- Served as a reliable resource for estheticians regarding product information, usage instructions, ingredients list comprehension when needed during treatments or consultations sessions.
- Ensured adherence to sanitation guidelines, maintaining a clean and hygienic environment for both staff and clients.
Education
Bachelor's - Business Marketing
Pace University
Manhattan, NY06.2027
Skills
- Product Upselling
- Customer Service
- Time Management
- Multitasking Abilities
- Reliability
- Team Leadership
- Relationship Building
- Operations Management
- Customer loyalty
Timeline
Cosmetic Counter Manager
Neiman Marcus
09.2024 - Current
Trish Mcevoy Counter Manager
Nordstrom
12.2023 - 10.2024
Assistant Manager
Anthropologie
10.2022 - 09.2023
Prestige Beauty Advisor
Ulta Beauty
02.2022 - 12.2022
Merchandising Associate
Kiehl's Since 1851
05.2021 - 06.2022
Sales Associate
Urban Outfitters
04.2021 - 09.2021
Esthetician Assistant
Argana Day Spa
02.2019 - 04.2021
Bachelor's - Business Marketing
Pace University