Joseph Marcum
Cedar Hill,TN
Summary
Skilled Lube Technician with a track record of enhancing vehicle performance and longevity at Jones Bros. Expert in oil change and multi-point inspection, coupled with a strong focus on safety awareness. Achieved significant improvements in workshop efficiency and customer satisfaction, demonstrating adaptability and meticulous attention to detail. Excelled in fostering team collaboration and achieving high-quality service standards.
Overview
6
6
years of professional experience
Work History
Lube Technician/driver
Jones Bros
01.2024 - 09.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Exceeded performance targets regularly by quickly diagnosing problems and executing appropriate solutions.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
- Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
- Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
- Optimized vehicle performance and longevity, using high-quality lubricants and following manufacturer specifications closely.
- Improved workshop efficiency, organizing tools and equipment for easy access during repairs.
- Improved service quality with meticulous attention to detail in every task, from basic oil changes to intricate lubrication work.
- Ensured safety and reliability of vehicles with routine oil changes and filter replacements.
- Supported inventory management, ensuring availability of essential lubricants and parts for various vehicle models.
- Expedited service delivery, efficiently managing time to handle multiple vehicles simultaneously.
- Reduced waiting times for customers, streamlining process of vehicle intake and service scheduling.
- Maintained cleanliness and order in service area, promoting professional work environment.
- Assisted customers in selecting appropriate lubricants and services for their vehicles, based on manufacturer recommendations.
- Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
Lube Technician
Summit Constructors
06.2018 - 01.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Ensured customer satisfaction by providing timely updates and transparent communication throughout service process.
- Increased repeat business, establishing trust through consistent, high-quality service.
- Fostered positive and supportive team atmosphere, encouraging open communication and mutual respect among colleagues.
- Demonstrated adaptability, quickly learning new techniques and adapting to advances in automotive maintenance technologies.
Education
High School Diploma - Mechanical Engineering
White House High School
White House, TN05.2018
Skills
- Replacing parts
- Oil change expertise
- Multi-point inspection
- Battery replacements
- Hazardous waste management
- Inventory management proficiency
- Labor tracking
- Coolant flushes
- Gasket replacements
- Vehicle oil change
- Fault diagnostics
- Factory maintenance
- Safety awareness
- Maintenance and repairs
- Automotive diagnostics
Timeline
Lube Technician/driver
Jones Bros
01.2024 - 09.2024
Lube Technician
Summit Constructors
06.2018 - 01.2024
High School Diploma - Mechanical Engineering
White House High School
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