Joseph Mariconda
New York,NY
Summary
Driven professional with a proven track record in customer service and towing equipment operation, demonstrated at Matt's Towing. Skilled in safe driving practices and heavy lifting, with a strong work ethic and commitment to excellence. Excelled in guest engagement and hospitality service, ensuring high standards of cleanliness and safe food handling. Achieved significant improvements in efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Tow Truck Driver
Matt's Towing
01.2020 - 07.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
Package Handler
FedEx
01.2018 - 01.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Server
Villa Barone Manor
04.2012 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured compliance with health codes through regular cleaning and sanitation practices, maintaining a healthy dining environment for all guests.
- Efficiently served large groups, contributing to successful high-volume events.
Server/Cook
Pizzanista
03.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Herbert H Lehman High School
Bronx, NY05.2014
Skills
- Strong Work Ethic
- Towing equipment operation
- Safe Driving Practices
- Customer Service
- Heavy Lifting Abilities
- Exceptional customer service
- Professional Appearance
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
References
John Rizzo - Manager
(203)-733-2853
Gianna Castello - Personal
(917)-828-5566
Alyssa Lettera - Coworker
(646)-553-9616
Timeline
Tow Truck Driver
Matt's Towing
01.2020 - 07.2024
Package Handler
FedEx
01.2018 - 01.2020
Server/Cook
Pizzanista
03.2016 - 01.2018
Server
Villa Barone Manor
04.2012 - 03.2018
GED -
Herbert H Lehman High School