Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH MARK

Knoxville,TN

Summary

Knowledgeable team business leader with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

32
32
years of professional experience

Work History

Owner

JnG Furniture
01.2012 - 08.2024
  • Managed daily operations of business, including hiring and training staff
  • Ensured compliance with local, state, and federal regulations
  • Developed policies and procedures for the organization
  • Created marketing campaigns to attract new customers
  • Maintained relationships with existing clients by providing superior customer service
  • Developed strategic plans to increase profitability and efficiency
  • Monitored performance of personnel against goals set forth by the company
  • Oversaw budgeting and financial management
  • Identified new opportunities for growth, expansion, and diversification
  • Analyzed industry trends to develop competitive strategies
  • Conducted performance reviews for employees on a regular basis
  • Employed and managed vendors by negotiating deliverables, cost and expected quality
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables

Property Manager

Avilla Apartments
Fontana, California
01.2012 - 01.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Managed incoming calls, emails and faxes per day from customers.'
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Warehouse Worker

Albertsons Distribution Center
Brea, CA
07.1992 - 07.2012
  • Inspected incoming shipments for damage or discrepancies
  • Performed cycle counts to maintain accurate inventory records
  • Inspected damaged goods prior to disposal or return to vendor
  • Identified discrepancies between physical count and computer data
  • Investigated any reported problems regarding shipping errors or damages
  • Followed established guidelines for picking orders accurately
  • Provided assistance in loading and unloading containers from ships and trains
  • Operated scanners, computers, and other equipment to track orders
  • Received and tracked incoming inventory shipments
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts
  • Packaged items carefully using protective materials like bubble wrap or foam sheets
  • Maintained a clean work area by sweeping, mopping, dusting shelves
  • Collaborated closely with other departments on special projects as needed
  • Verified accuracy of incoming shipments against purchase orders
  • Maintained stock levels in accordance with company policies
  • Ensured safety protocols were followed at all times while operating machinery
  • Processed returns of defective merchandise as required
  • Assembled orders according to customer requests
  • Organized warehouse space for efficient storage of products
  • Maintained accurate inventory records using computerized tracking systems
  • Transported goods to designated areas within the warehouse facility
  • Used pallet jacks to move items to and from warehouse locations
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
  • Staged and sorted multiple types of products for loading
  • Moved large and bulky items manually or with pallet jacks or forklifts
  • Preserved safe work environment by maintaining clean workstations and pallet area
  • Prepared and completed warehouse orders for delivery or pickup according to schedule
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes
  • Used scanners to track parcel information, condition or receipt
  • Secured items in truck by strapping over protective padding
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
  • Packed boxes and stock using organizational guidelines
  • Used digital database to keep records of units and stock moved
  • Checked cargo before transportation and determined if items adhered to proper regulation standards
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses

Education

High School Diploma -

La Serna
Whittier, CA
06-1986

Skills

  • Customer relations
  • Small business operations

  • Verbal and written communication

  • Project management
  • Operations management
  • Business management
  • Business planning
  • Strategic planning

  • Marketing
  • Team oversight

  • Staff hiring
  • Business development
  • Business launch
  • Business administration
  • Business marketing
  • Consulting
  • Negotiation
  • Sales leadership
  • Employee development
  • Product branding
  • Administrative oversight
  • Bidding processes
  • Contract management
  • Financial planning
  • Sales management
  • Cost reduction
  • Budget development
  • Regulatory compliance
  • Talent development


  • Labor relations
  • Human resources

  • Investor relations
  • Sales strategy development
  • Crisis management
  • Supply chain optimization

  • Cash flow optimization
  • Sales oversight
  • Growth strategy implementation
  • Hiring and staffing
  • Profit and loss analysis
  • Profit and loss
  • Contract negotiation expertise
  • Attention to detail
  • Customer service
  • Decision-making

  • Customer service management
  • Scheduling
  • Goal setting
  • Quality assurance
  • Inventory control
  • Business leadership
  • Inventory management
  • Schedule management
  • Records organization and management
  • Desktops, laptops, and mobile devices
  • Employee relations
  • Employee scheduling
  • Budget control
  • Staff training/development
  • Delegating work
  • Performance improvement
  • Employee motivation
  • Hiring and onboarding
  • Operations oversight
  • Sales strategies

Timeline

Property Manager

Avilla Apartments
01.2012 - 01.2024

Owner

JnG Furniture
01.2012 - 08.2024

Warehouse Worker

Albertsons Distribution Center
07.1992 - 07.2012

High School Diploma -

La Serna

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