Joseph Markarian
Emerging Store Manager
Wilmington,Delaware
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Emerging Store Manager
Walgreens
01.2023 - Current
- Manage daily operations of the store, including inventory management, sales, and customer service.
- Train and supervise a team of 15 employees, fostering a collaborative work environment.
- Develop and implement strategies to increase sales and improve customer satisfaction.
- Oversee and ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Shift Lead
CVS
01.2021 - 01.2023
- Coordinated and delegated tasks to team members, ensuring efficient workflow.
- Maintained inventory levels, minimized stock discrepancies, and oversaw product replenishment.
- Consistently exceeded sales targets by implementing strategic promotional campaigns.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Hotel Manager
Hotel Beit El Kroum
01.2017 - 01.2020
- Oversaw daily operations, guest services, and staff management in a 120-room hotel.
- Supervised front desk operations, housekeeping, and maintenance teams.
- Improved guest satisfaction ratings by 20% through proactive service initiatives.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
Education
Bachelor of Science - Business Management, Honors
American University of Science And Technology
01.2017
Skills
Sales and Customer Service
Team leadership and coaching
Inventory Management
Problem-Solving and Conflict Resolution
Training and Development
Multitasking and Organization
Store operations
Training and mentoring
Outstanding communication skills
Recruitment and hiring
Staff Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Armenian
Limited Working
Timeline
Emerging Store Manager
Walgreens
01.2023 - Current
Shift Lead
CVS
01.2021 - 01.2023
Hotel Manager
Hotel Beit El Kroum
01.2017 - 01.2020
Bachelor of Science - Business Management, Honors
American University of Science And Technology