Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Joseph Markarian

Wilmington,Delaware

Summary

Dynamic and analytical leader with over 7 years of experience exceeding sales, service, and operational targets in retail and hotel management. Skilled in strategic planning, team development, and process improvement. Eager to apply comprehensive skillset to a challenging role beyond the retail industry.

Overview

9
9
years of professional experience

Work History

Emerging Store Manager

Walgreens
03.2023 - Current
  • Trained and supervise a team of 15 employees, fostering a collaborative work environment.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Interacted well with customers to build connections and nurture relationships.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Shift Lead

CVS
02.2021 - 03.2023
  • Maintained inventory levels, minimized stock discrepancies, and oversaw product replenishment.
  • Increased efficiency by 35% on seasonal projects.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Kept employees operating productively and working on task to meet business and customer needs.

Hotel Manager

Hotel Beit El Kroum
01.2017 - 01.2020
  • Oversaw daily operations, guest services, and staff management in a 120-room hotel.
  • Supervised front desk operations, housekeeping, and maintenance teams.
  • Improved guest satisfaction ratings by 20% through proactive service initiatives.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Education

Bachelor of Science - Business Management, Honors

American University of Science And Technology
Beirut, Lebanon
01.2017

Skills

  • Leadership and Team Management
  • Sales and Customer Service
  • Inventory Management
  • Problem-Solving and Conflict Resolution
  • Training and Development
  • Bilingual in English and Arabic
  • Store operations oversight
  • Operational budgeting
  • Promotional planning
  • Hourly shift management
  • Training and mentoring
  • Leadership development

Accomplishments

  • Recruited 3 successful new managers within one year.
  • Exceeded monthly store sales goals 13 months in a row.
  • Increased sales by 20% by coaching hotel leadership new revenue management standards.
  • Supervised team of 15+ staff members.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Armenian
Professional Working

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Woodworking
  • Mindfulness Practices
  • Wine Tasting
  • Classical Guitar

Timeline

Emerging Store Manager

Walgreens
03.2023 - Current

Shift Lead

CVS
02.2021 - 03.2023

Hotel Manager

Hotel Beit El Kroum
01.2017 - 01.2020

Bachelor of Science - Business Management, Honors

American University of Science And Technology

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