Joseph Marquez
New Caney,TX
Summary
Highly skilled IT Director with background in managing complex technological systems. Proven strengths include strategic planning, team leadership, and project management. Significant experience in implementing cost-saving measures while increasing operational efficiency. Consistently provide innovative solutions to technical challenges leading to increased productivity and business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Director
Big Rivers Waterpark & Adventures
New Caney, TX
01.2017 - Current
- Joined during early build-out phases, initially assisting as a volunteer while pursuing an Associate's Degree. Grew into a formalized IT leadership position.
- Spearheaded setup and management of IT infrastructure from the ground up:
- Built internal network with segmented VLANs for servers, POS, access points, cameras, media, etc.
- Managed Ubiquiti access points, Meraki MX84 firewall, and oversaw failover configuration with Starlink as a secondary ISP.
- Designed IP schemes for different device types: servers, switches, cameras, printers, POS systems, and more.
- Maintained security posture with group policy, firewall rules, guest network isolation, and periodic audits.
- Implemented and managed: Freshservice ITSM platform for internal ticketing and asset management.
- Google Workspace and Outlook GWSMO sync across the organization.
- Point-of-sale infrastructure using CenterEdge, overseeing everything from ticketing kiosks to vendor terminals.
- Media systems with Neptune Radio, Atlas speakers, and FM transmitters for in-park announcements.
- Supported remote access for staff via AnyDesk, RDP, and local IP fallback access.
- Created standard operating procedures (SOPs) and structured onboarding processes for IT assets.
- Oversaw the fiber and network cabling installations across the park, working closely with contractors.
- Leads a lean IT team responsible for supporting a live entertainment environment with thousands of daily visitors and real-time service expectations.
Field Services Technician
NCTS Bahrain
03.2015 - 05.2016
- Provided direct help desk and desktop support for NSA Bahrain, NAVCENT, and surrounding commands.
- Handled systems at multiple classification levels (Unclassified, Secret, TS) and ensured proper data separation and security compliance.
- Used Configuration Manager (SCCM) for workstation imaging and profile management.
- Provided high-priority tech support for NAVCENT leadership, including a Vice Admiral.
- Key project: Supported Change of Command for NAVCENT, managing AV/VTC connectivity and network readiness for secure communications.
- Supported USNS Comfort transition, stepping into a radio comms role mid-mission, showcasing adaptability and on-the-fly learning.
Telecommunications Technician
Military Sealift Command (MSC)
Norfolk, VA
03.2013 - 03.2015
- Supported video teleconferencing (VTC) for flag officers, including in SCIF environments.
- Used AutoCAD to design floorplans for a full headquarters relocation from Washington D.C. to Norfolk.
- Set up VoIP phones, end-user workstations, and ensured classified and unclassified lines were correctly routed.
- Assisted with mobile deployment, provisioning BlackBerry devices and laptops with VPN access for remote workers.
- Used BMC Remedy for ticketing; served as the liaison to NCTAMS LANT, escalating and verifying escalated issues.
Education
Associate of Arts -
Lone Star College
Conroe, TX01.2017
Skills
- IT Infrastructure Design & Maintenance
- IT Service Management (ITSM)
- Google Workspace & Microsoft 365 Admin
- Endpoint Deployment (SCCM, Windows Imaging)
- VoIP
- VPN
- Mobile device management (MDM)
- BMC Remedy
- Freshservice
- VLANs
- Firewalls
- Network segmentation
- End-user support (Tier I – III)
- Video teleconferencing (secure and classified)
- Domain configuration
- AD
- GPO
- On-Site Event & Live IT Support
- Audio & Media Systems Engineering
Certification
- CompTIA A+, Navy A-School
- CompTIA Security+, formerly held
Notable Projects
- Navy HQ Migration: Planned and implemented the entire tech relocation from DC to Norfolk.
- NAVCENT Change of Command: Supported executive tech logistics during high-security transfer of leadership.
- Waterpark IT Infrastructure Build-Out: Designed and implemented a full-scale infrastructure from bare ground to live operations.
- ITSM Transformation: Introduced Freshservice for asset tracking, tickets, and standardization of internal IT workflows.
Timeline
IT Director
Big Rivers Waterpark & Adventures
01.2017 - Current
Field Services Technician
NCTS Bahrain
03.2015 - 05.2016
Telecommunications Technician
Military Sealift Command (MSC)
03.2013 - 03.2015
Associate of Arts -
Lone Star College
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