Joseph Marshall

• Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
• Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
• Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Collected, arranged, and input information into database system.

• Primarily responsible for doing all of active reserve service members assignment, enlistment , re-
  enlistment, promotion, awards, performance evaluation, routine boards, separation, and other
  necessary matters for local region
• Managed several databases: Navy Standard Intergraded Personnel System (NSIPS), Master Military
  Pay Account (MMPA), Transactions Online Processing System (TOPS), Microsoft Office (Outlook,
  Word and Excel)
• Responsible for processing active service members Travel, proceed time and leave between assignments.
• Analyze employee documents to determine pay entitlements
• Provide information on pay related rules, regulations, and procedures.
• Process routine administrative tasks to include, but limited to handling sensitive personal identity
  information
• Trained and mentored new personnel hired to fulfill various roles.
• Created training course for employees to understand companies work procedures and programs.
• Assisted with updating technical support best practices for use by team
• Communicated regularly with customers concerning data exchange and technology integration
• Monitored systems in operation and quickly troubleshot errors
• Documented support interactions for future reference

Independently processes standard military personnel actions necessary to provide military pay and personnel services for actions such as separations, retirements, and gains to include strength gains, losses, retention, reenlistments or similar matters for military personnel. Performs reviews of military human resources (HR) records and conducts necessary research to determine eligibility for personnel actions. Processes actions by updating automated personnel data systems such as NSIPS, MMPA and/or other applicable military HR systems and applications. Computes total creditable service for different types of voluntary and involuntary retirements and separations. Identifies and corrects inaccurate data in personnel systems and verifies required personnel actions are taken. Retrieves data from various information sources for use in answering questions, preparing correspondence and developing

reports/briefings.

Reviews reports, forms, documentation and other related information concerning Navy members and constructs/maintains military HR records. Recognizes errors, gaps and inconsistencies. Obtains specific data needed for the completion, verification and or updating of personnel forms and records. Makes additions, revisions or deletions to service records and files to keep them current, complete and accurate in accordance with regulations, policies and procedures. Researches and provides factual information regarding applicable rules, regulations, procedures and requirements and provides explanations of actions taken or recommended.

Prepares documents for release by the designated authority to process actions for, but not limited to, active duty pay entitlements, liquidation of travel claims, basic pay, basic allowance for housing and subsistence, advance pay, severance pay, special pay, incentive pay, leave allotments, bonuses and deductions. Reviews key supporting documents to ensure they are authentic, accurate and in compliance with applicable guidance. Reviews accounts and service records to identify discrepancies and recommend corrective actions.

Provides customer service by various means such as in person, by telephone, email and correspondence. Serves as the primary source of information for Sailors and command personnel to include Command Pay and Personnel Administrators (CPPA). Advises customers on eligibility requirements for pay and personnel actions. Explains policies, regulations and other guidance as well as findings from record reviews. Performs detailed regulatory and procedural research and recommends appropriate disposition of special action cases.

• Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
• Enhanced safety at sea by conducting regular equipment checks and implementing necessary maintenance procedures.
• Improved voyage planning efficiency with detailed route analysis, taking into account weather conditions and potential hazards.
• Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
• Ensured timely arrival at destinations by accurately calculating ETA''s based on factors such as distance, speed, and currents.
• Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
• Implemented comprehensive passage plans that incorporated contingency routes to ensure seamless continuity in unforeseen circumstances.
• Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Conducted in-depth troubleshooting government program problems and employee concerns and recommended corrective actions to resolve issues.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Provided professional services and support in a dynamic work environment

• Monitored central alarm systems for fire, intrusion and duress alarms and responded to 5 emergencies weekly.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Monitored and authorized entrance and departure employees and visitors daily.
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
• Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
• Monitored employee activities, confirming compliance with security regulations.
• Reported irregularities such as fire and safety hazards to maintenance.