Joseph Martin
Phoenix,AZ
Summary
Dedicated financial counseling professional with over 14 years of experience in counseling services, specializing in credit, student loan, bankruptcy, and housing counseling. Proven track record as a top performer recognized for exceptional work ethic and leadership abilities. Aiming to leverage extensive expertise to further enhance client outcomes.
Overview
19
19
years of professional experience
Work History
New Accounts Counselor, Student Loan Counselor, Housing Dual Counselor
Take Charge America
Phoenix, USA
11.2010 - Current
- New Accounts Counselor (November 2010 - June 2015; June 2016 - December 2018; July 2019 - Present): Conduct in-depth assessments of clients' income, debt, and expenses to recommend tailored solutions, including self-managing debt strategies and debt management plans
- Open Accounts Counselor (January 2013 - June 2015): Addressed issues on active accounts, ensuring balance between client needs and creditor policies
- Analyzed fund disbursements for optimal client benefit
- Student Loan Counselor (June 2015 - June 2016; December 2018 - July 2019): Guided clients through federal loan repayment options, including payment reductions, forgiveness programs, and default relief
- Coordinated with loan servicers to resolve complex issues
- Housing Dual Counselor (January 2022 - Present): Provide new accounts counseling with a focus on housing budgets and financial education
Senior Customer Service Representative, Claims Analyst II
Bank of America
Phoenix, USA
03.2006 - 01.2010
- Processed claims for check card and ACH transactions, working with customers to recover funds and resolve disputes
- Utilized extensive knowledge of financial services and merchant practices to analyze and address complex claim situations
Education
Consumer Credit Counseling Certificate -
Rio Salado Community College
Phoenix, AZ01.2010
Associates - General Studies
Phoenix Community College
Phoenix, AZ01.2001
High School Diploma -
Washington High School
Phoenix, AZ01.1999
Coursework -
University of Southern California
Los Angeles, CASkills
- Typing speed: 55 WPM
- Ten-key proficient
- Mentorship experience
- Community outreach experience
- System testing experience
- Proficient in Windows Operating System
- Adept at Using Microsoft Office Tools
Timeline
New Accounts Counselor, Student Loan Counselor, Housing Dual Counselor
Take Charge America
11.2010 - Current
Senior Customer Service Representative, Claims Analyst II
Bank of America
03.2006 - 01.2010
Consumer Credit Counseling Certificate -
Rio Salado Community College
Associates - General Studies
Phoenix Community College
High School Diploma -
Washington High School
Coursework -
University of Southern California
Similar Profiles
Melanie CummingsMelanie Cummings
Customer Service Representative at Take Charge AmericaCustomer Service Representative at Take Charge America
Madeline HowellMadeline Howell
Support Specialist at Take Charge America, IncSupport Specialist at Take Charge America, Inc
Dovie AcunaDovie Acuna
Residential Sales Representative at Smart Charge AmericaResidential Sales Representative at Smart Charge America