Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph Martin

Crestview

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Dollar General
02.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Identity Verification Supervisor

Vacasa
02.2020 - 05.2024
  • My job included processing identity verification for customers wanting to rent a condo, like through VRBO or AirBnB. I was tasked with determining if someone attempting to make a reservation could be potentially fraudulent. As the supervisor for my team, when someone was denied a reservation, I would take the escalated call. My duties also included data entry with spreadsheets, scanning incoming reservations from all over the world to determine if the payment method used was fraudulent or not. My calls consisted of people asking why they failed the identity verification process, and passing their verification manually if applicable.

Customer Service Representative

Wyndham Vacation Rentals
04.2017 - 02.2020
  • (Please note, this company was integrated into Vacasa Vacation Rentals in February of 2020.) As a customer service representative with Wyndham Vacation Rentals, I would receive calls from guests inside rented properties and they would let me know of issues inside the home, including but not limited to; internet outages, issues with their door key code, arriving to unclean properties, dissatisfaction with the rental, and many more. This job also allowed me to create reservations and collect payment for incoming customers.

Education

High school diploma -

Crestview High School
Crestview, FL
06.2013

College Credit Certificate - Medical Coding And Billing

Northwest Florida State College
Niceville, FL
05-2025

Skills

  • Data Entry
  • Typing
  • Office Management
  • Microsoft Outlook
  • Phone Etiquette
  • Sales
  • Administrative Experience
  • Office Administration
  • Microsoft Office
  • Customer relationship management
  • Time management
  • Microsoft Word
  • Analysis skills
  • Microsoft Powerpoint
  • Cold calling
  • Inventory control
  • Store opening and closing
  • POS systems operations

Accomplishments

  • Supervised team of 12 staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Scheduled to take the CCA (Certified Coder Ass.) exam in July 2025.

Timeline

Assistant Store Manager

Dollar General
02.2025 - Current

Identity Verification Supervisor

Vacasa
02.2020 - 05.2024

Customer Service Representative

Wyndham Vacation Rentals
04.2017 - 02.2020

High school diploma -

Crestview High School

College Credit Certificate - Medical Coding And Billing

Northwest Florida State College

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