Joseph Martinez
Ohkay Owingeh,NM
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Professional Licensing Specialist
State Of New Mexico, Regulation And Licensing Dept
09.2023 - 04.2024
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Developed comprehensive training materials for new team members, ensuring a consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
Day Reporting Coordinator
RAC STOP, Rio Arriba County
07.2021 - 08.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisting students in grades 5-12 who have been suspended for an extended period of time. 5 days or 10 days to extended long-term suspensions (which may last the rest of the school year) Collaboration with Juvenile Probation officials, School Counselors, Principals, and Discipline officials.
- Assisting pupils in staying on pace with their academics. This allows suspended students to maintain their daily routines. So that they won't fall behind in their schoolwork.
- Facilitating BOTVIN Life Skills to assist kids develop coping skills and independence. The truth about marijuana, narcotics, and alcohol.
- Facilitate a gender-specific Boys Council that provides a secure space for guys to express themselves. It is possible that someone in class is experiencing an analogous situation. All information is kept private.
- When there are no kids, I assist the Prevention team in presenting BOTVIN Life Skills and Boys Council at schools.
- Facilitate SMART Recovery, teaching individuals how to live and lead a sober life.
CAREER DEVELOPMENT SPECIALIST
NEW MEXICO CREATIVE WORKS/STATE
07.2020 - 06.2021
- Evaluated program effectiveness by analyzing participant feedback and performance outcomes.
- Collaborated with marketing team to promote services through various channels such as social media, resulting in increased program enrollment rates.
- Conducted follow-up meetings with placed clients, offering guidance on workplace integration strategies.
- Developed tailored career plans with clients, leading to successful job placements.
- Maintained detailed records of client interactions, enabling effective tracking of progress towards career goals.
- Provided ongoing support to clients in maintaining employment, addressing challenges as they arose. (Covid 19)
- Monitored client progress through regular check-ins, ensuring continued growth and goal achievement.
- Counseled clients on steps and options needed to realize career aspirations and goals.
- Enabled smooth transition for clients by providing follow-up and ongoing support after job placement.
ASSISTANT MANAGER/CUSTOMER SERVICE MANAGER
Walmart
02.2014 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PHARMACIST TECHNICIAN
Walgreens Pharmacy
10.2019 - 07.2020
- Ensured compliance with state regulations governing drug disposal procedures to maintain appropriate safety measures.
- Implemented innovative strategies for proper storage of temperature-sensitive medications, reducing spoilage rates significantly.
- Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
- Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.
- Assisted in the implementation of a new pharmacy software system to streamline workflow, improve data accuracy, and enhance overall efficiency.
- Supported pharmacists with medication compounding procedures, ensuring precise measurements and adherence to established protocols.
- Contributed to the growth of the pharmacy by fostering strong relationships with patients and healthcare providers alike.
- Assisted with record keeping tasks, ensuring accuracy in maintaining patient profiles and prescription histories.
- Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
- Utilized advanced knowledge of drug interactions when handling prescriptions requiring complex calculations or custom formulations.
- Participated in continuous professional development opportunities to stay current on industry trends and advancements in pharmaceutical technology.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Sales Representative
VERIZON WIRELESS RUSSELL CELLULAR
11.2012 - 08.2013
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
AT&T RETAIL SALES CONSULTANT
AT&T Wireless
03.2011 - 09.2012
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
Administrative Assistant/Court Clerk
Ohkay Owingeh Tribal Courts
03.2010 - 12.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Administration/Scheduler/Med Tech
Santa Fe Imaging
07.2007 - 02.2010
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Generated department orders and accompanying documentation.
PROBATION OFFICER/FILE CLERK VOLUNTEER
Ohkay Owingeh Tribal Curts
08.2007 - 11.2007
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
TABLE GAMES FLOOR SUPERVISOR
Ohkay Casino Resort Hotel
03.2001 - 02.2007
- Oversee the nightly operations of the Black Jack, Craps, and Roulette tables.
- Request table fills and credits.
- Inspected dice that were being placed on the craps table, also well as the cards being placed on the Black Jack tables.
- Change out cards when needed.
- Paper work at the start of the shift and at the end of the shift.
- Handling discrepancies between Dealers and Customers.
Education
No Degree - Human Services
Santa Fe Community College
Santa Fe, NMNo Degree - Architectural Drafting Technology
Norther New Mexico Community College
Española, NMProgram Intro To College - General Studies
University of New Mexico
Albuquerque, NM08.1995
High School Diploma -
Española Valley High School
Española, NM06.1995
Skills
- Legal Research
- License Management
- Policy analysis
- Intellectual property
- Customer Service
- Problem-solving abilities
- Money Handling
- Data Entry
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Workload Management
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment Scheduling
- Deadline-oriented
- Data organization
- Verbal Communication
- Recordkeeping
Timeline
Professional Licensing Specialist
State Of New Mexico, Regulation And Licensing Dept
09.2023 - 04.2024
Day Reporting Coordinator
RAC STOP, Rio Arriba County
07.2021 - 08.2023
CAREER DEVELOPMENT SPECIALIST
NEW MEXICO CREATIVE WORKS/STATE
07.2020 - 06.2021
PHARMACIST TECHNICIAN
Walgreens Pharmacy
10.2019 - 07.2020
ASSISTANT MANAGER/CUSTOMER SERVICE MANAGER
Walmart
02.2014 - 05.2021
Customer Sales Representative
VERIZON WIRELESS RUSSELL CELLULAR
11.2012 - 08.2013
AT&T RETAIL SALES CONSULTANT
AT&T Wireless
03.2011 - 09.2012
Administrative Assistant/Court Clerk
Ohkay Owingeh Tribal Courts
03.2010 - 12.2010
PROBATION OFFICER/FILE CLERK VOLUNTEER
Ohkay Owingeh Tribal Curts
08.2007 - 11.2007
Administration/Scheduler/Med Tech
Santa Fe Imaging
07.2007 - 02.2010
TABLE GAMES FLOOR SUPERVISOR
Ohkay Casino Resort Hotel
03.2001 - 02.2007
No Degree - Human Services
Santa Fe Community College
No Degree - Architectural Drafting Technology
Norther New Mexico Community College
Program Intro To College - General Studies
University of New Mexico
High School Diploma -
Española Valley High School
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