Joseph Martino
Branchville
Summary
Enterprise Messaging & Infrastructure Leader with over 20 years of experience in designing and managing large-scale Microsoft environments. Expertise includes Microsoft Exchange SE and Active Directory, with a proven record in high-availability architectures. Currently supports 15,000 mailboxes across a 16-server DAG environment, emphasizing performance and security.
Overview
1
1
Certification
27
27
years of professional experience
Work History
SENIOR SYSTEMS ENGINEER
Samsung Data Systems America
Ridgefield Park
06.2018 - Current
- Manage day-to-day operations of the customer/corporate Microsoft Exchange Server 2019/SE Environment
- Successfully upgraded and migrated 15000+ users from Microsoft Exchange Server 2013 to Microsoft Exchange Server 2019.
- Successfully upgraded and migrated 15000+ users from Microsoft Exchange Server 2019 to Microsoft Exchange Server SE
- Installation, configuration and troubleshooting of Microsoft Server.
- Managed 100+ Microsoft servers, overseeing patching and break/fix resolutions to ensure system reliability.
- Active Directory, DHCP Administration, DNS, FTP, File and Print Server Administration
- Experience working with VMware vSphere servers and virtual machines/virtual desktop infrastructure
- Cisco ESA deployment, upgrades and administration.
- Barracuda BMA and Symantec Enterprise Vault Archivers
- Adhered to established change management procedures to ensure seamless system updates and modifications.
- Provided third level support for escalated help desk issues, resolving complex technical problems to enhance user satisfaction.
SYSTEMS ENGINEER
New Era Technology
Little Falls
11.2016 - 06.2018
- Implemented Hybrid Exchange and Microsoft 365 migrations for multiple K–12 school districts, modernizing messaging infrastructure while maintaining uninterrupted email services.
- Standardized migration methodologies and best practices across multiple K–12 environments, reducing deployment time and post-migration issues.
- Managed Active Directory, DHCP, DNS, FTP, and file/print servers, ensuring optimal system integrity and availability.
- Installation, configuration and troubleshooting of Microsoft Server 2012R2 and 2016.
- Upgrades of Active Directory, Exchange, SQL and proprietary software for K-12 school systems
- Monitored system performance daily through Solarwinds and Vistara, contributing to enhanced system reliability.
- Served as presales engineer for systems team, supporting client technology needs.
- VMWare VSphere administration and troubleshooting
- Visit client sites and assessed environment for technology implementations, upgrades or security vulnerabilities
- Tracked all issues in Connectwise ticketing system and managed internal and external tickets to ensure resolution and adherence to SLA.
- Provided Level 1 through 3 triage and troubleshooting of technical incidents and requests.
- Executed ongoing preventative maintenance and quality assurance of customer documentation and environments, supporting operational effectiveness.
- Assisted in the defining and documenting of operations Methods and Procedures
- Installation of Sophos, Kaspersky, Symantec and other Enterprise Protection suites
- Wireshark for network captures
SYSTEMS ADMINISTRATOR
Strategic Products and Services
Parsippany
04.2015 - 11.2016
- Oversaw daily operations of Microsoft Exchange Server 2010\2013 environment, ensuring reliable email communication for customers and corporate users
- Successfully upgraded and migrated 1000+ users from Microsoft Exchange Server 2010 to Microsoft Exchange Server 2013.
- Experience with Hybrid Exchange 2013 and Office 365 migration
- Installation, configuration and troubleshooting of Microsoft Server 2008R2 and 2012R2.
- Active Directory, DHCP Administration, DNS, FTP, File and Print Server Administration
- Disaster Recovery planning, implementation and testing
- Experience working with VMware vSphere servers and virtual machines/virtual desktop infrastructure
- Handled daily operations of Skype for Business/Lync 2013/2015 for instant messaging and conferencing, facilitating effective team collaboration
- Enterprise level project work including server upgrades, Disaster Recovery testing, Data Center Moves and Migrations
- Oversee Kaspersky Internet Anti-Virus server management to protect systems from threats.
- Successfully migrated companies that SPS acquired into Active Directory, Exchange, File Servers and Applications
- PowerShell Scripting for Active Directory and Exchange
- Level Three support for user issues
SENIOR LAN ENGINEER
Mediaocean
Hasbrouck Heights
04.2010 - 04.2015
- Manage day-to-day operations of the customer/corporate Microsoft Exchange Server 2010 Environment
- Successfully upgraded and migrated 1000+ users from Microsoft Exchange Server 2003 to Microsoft Exchange Server 2010 SP2.
- Active Directory, DHCP Administration, DNS, FTP, File and Print Server Administration
- Installation, configuration and troubleshooting of Microsoft Server 2003 and 2008/R2.
- Troubleshooting network, systems, laptops, workstations and mobile devices
- Experience working with VMware vSphere servers and virtual machines/virtual desktop infrastructure
- Converted physical machines to VMware virtual machines, enhancing resource utilization and streamlining infrastructure.
- Installation, upgrade, administration and support of 3CX software based VOIP IP communications infrastructure
- Support of LYNC 2013 for IM and conferencing
- Proofpoint Enterprise Protection for Email Security
- Oversaw mobile device policies to ensure data protection.
- Remotely supported NY, Chicago, India and Louisville offices
- Purchased and upgraded over 50 people from Windows XP to Windows 7 Professional 64Bit
SENIOR INFRASTRUCTURE CONSULTANT
Technology Resolution Group
Lyndhurst
05.2009 - 04.2010
- Designed, architected, implemented and managed network & systems for several clients including MS Exchange (2003, 2007, 2010).
- Successfully migrated businesses from Microsoft Small Business Server 2003 to Microsoft Small Business Server 2008.
- Installation, configuration and troubleshooting of Microsoft SBS 2003, 2008 and 2011.
- Setting up ESXi systems and transferring physical servers to VMware virtual server.
- Configured and supported 3CX VoIP systems, improving client communication capabilities and streamlining operations.
- Troubleshot a variety of 3rd party applications, including AVG Small Business Edition, Symantec Antivirus Corporate Edition, Needles, PC-Law, and Prosystems FX Suite, facilitating timely resolution of client issues.
- Experience in effective negotiation with team members (technical peer, project managers & clients) in implementing technical solutions within the project.
MICROSOFT EXCHANGE ADMINISTRATOR
Barnes & Noble.com
Secaucus
01.2005 - 01.2009
HELP DESK – SENIOR DESKTOP\NETWORK SUPPORT ANALYST
Barnes & Noble.com
Secaucus
02.2002 - 01.2005
DESKTOP SUPPORT – SYSTEM SUPPORT ANALYST
Tek Systems for Quest Diagnostics
Parsippany
01.2001 - 01.2002
FIELD TECHNICIAN - IT CONSULTANT
CWI Computer Services
Saddle Brook
01.2000 - 01.2001
IT INSTRUCTOR
Computer Learning Centers
Paramus
01.2000 - 01.2001
IT INSTRUCTOR
Dover Business College
Paramus
01.2001 - 12.2001
Education
Diploma - Network Technology
Computer Learning Centers, Inc.
Paramus, NJ01-2000
Hands on Deploying and Managing Windows 2000
Learning Tree International
New York, NY01-2002
Managing Group Policy in Windows 2000, 2003 and XP Clients, Exchange 2003 Training, Introduction to Project Management
Global Knowledge
New York, NY01-2006
Skills
- Exchange management
- Active Directory
- Windows server management
- Change management
- Incident response
- Infrastructure design
- Process optimization
Certification
- Reduxio Certified Engineer
- A Plus Technician
- Network Plus
- Microsoft Certified Professional
- Learning Tree Deploying and Managing Windows 2000
Timeline
SENIOR SYSTEMS ENGINEER
Samsung Data Systems America
06.2018 - Current
SYSTEMS ENGINEER
New Era Technology
11.2016 - 06.2018
SYSTEMS ADMINISTRATOR
Strategic Products and Services
04.2015 - 11.2016
SENIOR LAN ENGINEER
Mediaocean
04.2010 - 04.2015
SENIOR INFRASTRUCTURE CONSULTANT
Technology Resolution Group
05.2009 - 04.2010
MICROSOFT EXCHANGE ADMINISTRATOR
Barnes & Noble.com
01.2005 - 01.2009
HELP DESK – SENIOR DESKTOP\NETWORK SUPPORT ANALYST
Barnes & Noble.com
02.2002 - 01.2005
DESKTOP SUPPORT – SYSTEM SUPPORT ANALYST
Tek Systems for Quest Diagnostics
01.2001 - 01.2002
IT INSTRUCTOR
Dover Business College
01.2001 - 12.2001
FIELD TECHNICIAN - IT CONSULTANT
CWI Computer Services
01.2000 - 01.2001
IT INSTRUCTOR
Computer Learning Centers
01.2000 - 01.2001
Diploma - Network Technology
Computer Learning Centers, Inc.
Hands on Deploying and Managing Windows 2000
Learning Tree International
Managing Group Policy in Windows 2000, 2003 and XP Clients, Exchange 2003 Training, Introduction to Project Management
Global Knowledge