- Learning new cooking techniques and expanding my culinary skills
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gardening
- DIY and Home Improvement
- Avid Reader
- Volunteering with youth sports programs as a coach
Joseph Mascarena
Belen
Summary
Results-oriented professional with extensive experience in Motor Vehicle Services. Expertise in customer service, regulatory compliance, and administrative support, ensuring operational efficiency. Proven ability to collaborate effectively within teams while adapting to evolving demands. Strong problem-solving skills and time management capabilities drive contribution to organizational success.
Overview
14
14
years of professional experience
Work History
Associate Motor Vehicle Representative
State of New Mexico
02.2023 - Current
- Reduced customer wait times by managing appointment schedules effectively.
- Processed vehicle registration and title transfers, ensuring efficient customer service.
- Maintained confidentiality of sensitive information according to legal guidelines.
- Enhanced satisfaction by promptly addressing customer inquiries and concerns.
- Ensured compliance with state motor vehicle regulations through diligent monitoring.
- Improved office productivity by organizing records and maintaining accurate documentation.
Lead Sales Associate - PRO Sales
Lowe's Home Centers, LLC
01.2019 - 02.2023
- Achieved sales targets through effective product knowledge and customer engagement.
- Trained new associates on customer service and sales best practices.
- Resolved customer inquiries, fostering positive relationships and repeat business.
- Collaborated with managers to align sales initiatives with store objectives.
- Enhanced store ambience by maintaining a clean and organized work environment.
- Guided customers in purchasing decisions with expert product advice.
Sales Specialist - Plumbing
Lowe's Home Centers, LLC
06.2018 - 01.2019
- Enhanced customer engagement through effective sales strategy implementation.
- Trained junior staff in sales techniques and exceptional customer service.
- Conducted product training sessions, equipping team for customer assistance.
- Educated customers on product benefits to support informed choices.
- Provided exceptional service to all customers and prospects consistently.
- Surpassed monthly sales targets by consistently exceeding quotas.
- Resolved customer complaints through effective negotiation and issue resolution.
- Maintained knowledge of market changes for competitive advantage.
- Recorded accurate customer information in database for efficient tracking.
- Presented professional image aligned with company brand values.
Customer Service Associate - Garden Dept
Lowe's Home Centers, LLC
02.2016 - 06.2018
- Enhanced customer satisfaction by providing timely product solutions and assistance.
- Processed transactions efficiently, ensuring accurate point-of-sale operations.
- Created visually appealing displays to promote merchandise and encourage sales.
- Streamlined inventory management, promptly replenishing stock with team collaboration.
- Delivered excellent customer service daily, focusing on positive interactions and satisfaction.
- Resolved customer complaints professionally, achieving satisfactory outcomes and positive feedback.
Front End Clerk
Palo Verde LLC - Kicks 66
11.2011 - 03.2017
- Maintained accurate inventory records, enhancing product availability and customer satisfaction.
- Minimized financial discrepancies by securely handling cash transactions and reporting.
- Fostered customer loyalty through effective communication and personalized service.
- Trained new clerks on operational procedures, improving team performance and efficiency.
- Ensured smooth daily operations by collaborating with team members during peak hours.
- Monitored stock levels, proactively restocking merchandise to prevent shortages.
Education
Associate of Science - Business Administration And Management
University of New Mexico
Los Lunas, NM05-2016
Skills
- Efficient title processing
- Empathy and patience
- Adaptive learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Experience coaching youth sports and team building
- Critical thinking
- Organizational skills
- Relationship building
- Public service
- Interpersonal skills
- Documentation review
- Conflict resolution
- Computer literacy
- Researching skills
- Driver's license processing
- Document verification
- Cash handling expertise
Interests
Timeline
Associate Motor Vehicle Representative
State of New Mexico
02.2023 - Current
Lead Sales Associate - PRO Sales
Lowe's Home Centers, LLC
01.2019 - 02.2023
Sales Specialist - Plumbing
Lowe's Home Centers, LLC
06.2018 - 01.2019
Customer Service Associate - Garden Dept
Lowe's Home Centers, LLC
02.2016 - 06.2018
Front End Clerk
Palo Verde LLC - Kicks 66
11.2011 - 03.2017
Associate of Science - Business Administration And Management
University of New Mexico