Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Massey

Wellington,OH

Summary

Professional with strong background in automotive parts management, ensuring efficient inventory control and exceptional customer service. Skilled in identifying and sourcing components, providing technical support, and collaborating with team members to achieve collective goals. Known for reliability, adaptability, and results-driven approach in fast-paced environment. Highly knowledgeable in automotive systems, parts catalogs, and vendor relations, ready to contribute effectively.

Overview

25
25
years of professional experience

Work History

Parts Advisor

Polen Implement
08.2021 - Current
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.

Delivery Driver/Installation Specialist

Home Appliance
08.2018 - 06.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Parts Advisor

Ed Tomko
09.2014 - 07.2018
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.

Parts Manager, Quality Control

Akin and Akin Collision
01.2009 - 12.2012
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.

Warehouse Worker/Delivery Driver/Installer Helper

MasTak Carpet
10.1999 - 12.2008
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Combination Technician

Shore Truck And Body
08.2007 - 06.2008
  • Streamlined job completion times by effectively utilizing tools and resources for various technical tasks.
  • Participated in ongoing training sessions, staying current with industry trends and technological advancements within the field of telecommunications services.
  • Reduced project costs through efficient time management and resource allocation strategies during installation processes.
  • Enhanced customer satisfaction by providing timely resolutions to technical issues.
  • Educated clients on system features and functionality, ensuring optimal use of their telecommunication services.

Parts Specialist

Autozone
07.2004 - 06.2006
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.

Education

High School Diploma -

Keystone High School/JVS
Lagrange
06-2004

Skills

  • Customer service
  • Parts ordering
  • Inventory management
  • Cashiering
  • Sales techniques
  • Order fulfillment
  • Forklift operator
  • Team collaboration
  • Product knowledge
  • Parts cataloging
  • Warehouse operations
  • Invoicing with CDK

Timeline

Parts Advisor

Polen Implement
08.2021 - Current

Delivery Driver/Installation Specialist

Home Appliance
08.2018 - 06.2021

Parts Advisor

Ed Tomko
09.2014 - 07.2018

Parts Manager, Quality Control

Akin and Akin Collision
01.2009 - 12.2012

Combination Technician

Shore Truck And Body
08.2007 - 06.2008

Parts Specialist

Autozone
07.2004 - 06.2006

Warehouse Worker/Delivery Driver/Installer Helper

MasTak Carpet
10.1999 - 12.2008

High School Diploma -

Keystone High School/JVS

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Joseph Massey