College of Education & Human Development, Western Michigan University
Kalamazoo, USA
08.2025 - Current
Maintained and updated student and program data to ensure accuracy and accessibility in university systems.
Coordinated schedules and meeting logistics, improving workflow efficiency for faculty and staff.
Implemented a feedback system to categorize and analyze student inquiries, resulting in the identification of common issues and the development of a knowledge base now utilize by 15 staff members across departments.
Prepared documents, reports, and correspondence for academic program operations.
Security Officer
Allied Universal Security Services
Kalamazoo, USA
11.2024 - 06.2025
Documented incidents with accuracy to support reporting and follow-up.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were consistently maintained.
Administered identity and access management within an information system by creating employee credentials and configuring role-based access controls across job site locations.
Education
BBA - Business Analytics
Western Michigan University
Kalamazoo, MI
12.2026
Skills
Excel (Pivot Tables, VLOOKUP, IF Logic, Conditional Formatting, Power Query)
SPSS (Statistical Testing, Data Cleaning)
Python (Pandas)
Power BI
Communication
SQL
Financial Analysis
Dataset Organization
Statistical Analysis
KPI Reporting
Documentation
Problem Solving
Data analysis
Project management
Projects
SAP Data Analysis, Smoking & Health Study (Course Project)
Power BI Performance Dashboard, Independent Project
Python Data Cleaning & Analysis, Independent Practice