Microsoft (Teams, Excel, PowerPoint and word)
Joseph Maxwell
Jr.
Chesapeake,VA
Summary
Current student at Tidewater Community College studying Cyber Security and Network Foundations, Currently seeking entry level IT Internships as an Cyber Crime Analyst or IT support specialist to further my education in Cyber Security. I'm skilled with problem solving and have excellent communication skills, proficient in using independent decision making skills and dedicated to be trained to company standards and hopefully be apart a team.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
AUTOBELL Car Wash
Chesapeake, VA
01.2019 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Hire and Train new employees and monitor labor usage during hours of operation.
- Install electrical devices (monitors, barcode scanners, printers and updating Verifones card reader software) trouble shoot connectivity issues.
- Inspect and fix wash equipment before/during hours of operation
- Contact customers through cell or email with their problems and concerns & filling out service check forms.
- Account for the daily sales/profits the store earns and record it in accordance to company guidelines. (Bank deposits, flagging suspicious transactions, voiding sales/issuing refunds and recording chemical usage.)
- Scan areas during hours of operation and ensure customers are being served in a timely manner.
Detailer
Priority Honda
Chesapeake, VA
04.2020 - 02.2021
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Recorded finished jobs on company's database
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA 09.2016 - 06.2019
Career Studies Certificate In Cyber Security - Computer And Information Systems Security
Tidewater Community College
Chesapeake, VA 01.2022 - Current
Skills
Operations management
Proficient User Friendly programs including Microsoft excel, power point, word and teams
Fundamental Computer Skills including: Basics of Unix (writing shell scripts), PowerShell and C
Communication Skills
Critical Thinking
Virus/Intrusion Knowledge
Software
UNIX/LINUX
Powershell
Wireshark
Timeline
Career Studies Certificate In Cyber Security - Computer And Information Systems Security
Tidewater Community College
01.2022 - Current
Detailer
Priority Honda
04.2020 - 02.2021
Assistant Manager
AUTOBELL Car Wash
01.2019 - Current
High School Diploma -
Great Bridge High School
09.2016 - 06.2019