Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Joseph May

Tampa

Summary

Dynamic professional with a proven track record at PostcardMania, excelling in sales and negotiation. Adept at data analysis and client retention strategies, I successfully managed high-profile marketing campaigns, ensuring timely delivery and exceptional client satisfaction. My leadership and software proficiency drive operational excellence and foster strong relationships with clients and teams alike.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Campaign Coordinator

PostcardMania
Clearwater
01.2023 - Current
  • Communicated with customers via phone, email, and live chat to address inquiries.
  • Accurately followed written and verbal instructions from customers.
  • Coordinated with multiple departments to meet customer deadlines and expectations.
  • Facilitated mailing schedules to ensure timely delivery of campaigns.
  • Managed production of campaigns post-sale to maintain operational flow.
  • Ensured client satisfaction and collaborated with sales for reorder opportunities when inventory decreased.

Contract Manager

Your Home Team Care
Knoxville
05.2021 - 01.2023
  • Credentialed new caregivers for access to Covenant hospitals and in-home clients.
  • Maintained caregiver files for compliance with Tennessee state audit requirements.
  • Scheduled hours for non-clinical staff across nine hospitals.
  • Analyzed background checks for new hires to ensure adherence to state and hospital guidelines.
  • Guided new caregivers in obtaining required vaccination records for credentialing.
  • Assigned training sessions to caregivers to uphold Tennessee state compliance.
  • Communicated daily with sitters to confirm shift schedules, verifying date, time, and location.
  • Recorded billable hours per hospital daily and maintained an Excel spreadsheet for trends.

Logistics Account Executive

Total Quality Logistics
Knoxville
01.2021 - 05.2021
  • Served as a single point of contact for client to arrange transportation of their products from the shipper to the receiver.
  • In charge of booking carriers to pick up freight and maintain constant communication until product has been delivered.
  • Responsible for calling potential customers and building a book of business to ensure consistent business.
  • Manage daily shipments, resolving issues, to ensure pick up and delivery is on time.
  • Be upfront with both customers and carriers with any issues that arise. Be proactive with solutions to maintain positive relationships.
  • Negotiate price with customers, shippers, and carriers.

VIP Account Manager

PostcardMania
Clearwater
03.2020 - 01.2021
  • Responsible for the production of the company's top client's marketing campaigns.
  • The main point of contact for client from right after the purchase of the order until the completion of their campaign.
  • Responsible for calling and introducing myself to new clients and starting the production of their campaign.
  • As the main point of contact for the client's during their campaign it is important to maintain a positive attitude and ensure all deadlines would be meet.
  • Successfully communicate with other departments the goal of the client's campaign and monitor all production activity to keep the campaign on a targeted timeline.
  • Efficiently email and call clients in a timely manner and maintain consistent follow up to ensure the success of the campaign.
  • Handle any upsets and concerns immediately to keep the campaign moving forward.
  • Coordinate with marketing consultants at the end of a client's campaign to work on a reorder to continue marketing with our company.
  • Monitor the success of a campaign and recommend various marketing strategies to generate a better return on investment.

Retail Store Manager

Spark / T Mobile
Clearwater
12.2014 - 01.2020
  • Responsible for full operation of retail store including opening, closing, staffing, service levels.
  • Daily activities of store operations to increase revenue drive standards of excellence and maintain established processes to ensure outstanding customer service.
  • Recruitment, retention, HR responsibilities and constant development of the sales team and the development is a critical responsibility of this role.
  • Successfully perform a variety of management functions including achieving store productivity/financial targets, planning and executing promotional and local store marketing activities.
  • Demonstrate ongoing informal coaching, performance reviews, assistance and support to the sales team.

Education

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT
08-2024

Skills

  • Sales and negotiation
  • Administration and operations
  • Data analysis and entry
  • Retention strategies
  • Leadership principles
  • Accounting fundamentals
  • Telephone communication
  • Scheduling expertise
  • Software proficiency
  • Microsoft Office suite
  • Typing speed: 45 wpm
  • Point of sale (POS) systems
  • Power BI analytics
  • Citrix platform knowledge
  • Remo collaboration tools
  • Nimble CRM management

Certification

  • Improving Business Through Communication, 11/20/20
  • Breaking the Code, 06/12/20
  • Postcard Marketing in An Online World, 03/16/20

Accomplishments

  • Maniac of the Quarter
  • Top 5 'Know and Go'
  • # 1 in Sales for district
  • Top 10 overall growth
  • #1 Gross Profit Quarterly

References

Available Upon Request

Timeline

Campaign Coordinator

PostcardMania
01.2023 - Current

Contract Manager

Your Home Team Care
05.2021 - 01.2023

Logistics Account Executive

Total Quality Logistics
01.2021 - 05.2021

VIP Account Manager

PostcardMania
03.2020 - 01.2021

Retail Store Manager

Spark / T Mobile
12.2014 - 01.2020

Bachelor of Science - Accounting

Western Governors University

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Joseph May